|reply to dslx_nick |
Re: [DSL] Over 3 months of Issues with no solution
I don't think I am breaking the contract, DSL extreme is not providing me the service I signed up for. You say it is me I say it is you. I can provide my tests that say it is you and you have Verizon's info that says it is my inside wiring. I can say I have spent days at sites and I literally mean days with Verizon blaming it on the customer. If it wasn't for me refusing to leaving the site until the issue was resolved then I would have gotten the same treatment I am getting from DSL Extreme. I just don't have the time to spend doing that, I pay for the service and I expect it to work I have done everything from rewiring to testing at the NID I always get the same result. The last Verizon tech that was here didn't even want to talk to me when I caught him outside and specifically asked him what the issue was so I could show him what I was seeing and we could compare the two.
This issue did not happen out of no where, it specifically started after Verizon visited my location to correct a different issue I was having and unless they did something to my wiring it is too coincidental that this happened. For all three pairs of my inside wiring to go bad doesn't make sense.
I don't know what you expect from me after 3 months of this nonsense. Send someone again to retest hopefully they will want to answer a question this time.
Actually, if there's a problem with how the inside wiring is connected to the phone box, that could certainly cause all three jacks to simultaneously return errors. An unfiltered phone plugged into one jack will cause problems for a DSL modem plugged into any other jack on the same line, for example.
I'm submitting a request for another dispatch for you. As I asked about earlier, we do need to make sure that the technician has access to the phone box, so please make sure there are no locked gates, dogs, etc. that would prevent access to the phone box.
We had a port change carried out last night, have been monitoring... seeing good sync now, 3155 down/861 up. How does the connection seem to be working on your end now?