| reply to dualsport
Re: [BC] Nelson shaw customers overpaying for something they can I switched from Telus to Shaw on Dec. 10th. Of course when I initially received the service @2 pm on a weekday my speed was an impressive 18Mbps. It's been all downhill from there and the screenshots in my Speedtests folder are piling up daily. I want proof for Shaw so yes I do speedtests at any given hour of the day as I work from home so access is an absolute MUST. Here's a snapshot of a few of my results and yes, I'm wired right in, NOT wireless:
Dec.10 ~ 2:10pm ~ 18.15 Mbps
Dec. 29 ~ 12:39am ~ 2.34 Mbps
Jan. 3 ~ 5:51pm ~ 7.96 Mbps
Jan. 9 ~ 11.25pm ~ 7.48 Mbps
Jan. 12 ~ 2:39pm ~ 2.63 Mbps
Jan. 13 ~ 12:18pm ~ 1.03 Mbps
Jan. 13 ~ 6:53pm ~ 0.40 Mbps
Jan. 14 ~ 1:54pm ~ 17.39 Mbps
Jan. 14 ~ 9:00pm ~ 0.34 Mbps
Jan. 17 ~ 11:47pm ~ 18.85 Mbps
Jan. 19 ~ 2:13pm ~ 6.41 Mbps
Jan. 19 ~ 4:35pm ~ 0.59 Mbps
Jan. 20 ~ 3:51am ~ 4.17 Mbps
Jan. 23 ~ 10:01am ~ 4.84 Mbps
Jan. 23 ~ 1:44pm ~ 13.64 Mbps
Jan. 23 ~ 1:55pm ~ 1.77 Mbps
Jan. 27 ~ 12:37am ~ 0.74 Mbps
Jan. 27 ~ 9:12pm ~ 0.17 Mbps
If all of you worked from home and depended on this service for a living like I do, what would you do? I can definitely count on one hand the number of times my speed has been in the double digits! I'm getting pretty livid. |
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| reply to urbancabin
said by urbancabin:...I use Shaw Speedtest at various times during the day, wired (not wireless) and see speeds that would probably average between 1-5 mbps.(I'm PAYING for 25 MBPS) Who's the fool? |
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| reply to brodie
I have been dealing with slow internet speeds from Shaw as well.
I've had them come out and check everything from the pole in...the technicians tell me its all good, and that there is a major over saturation problem in the area.
Here is the real problem though: Shaw knows all about this, all the way up the chain, to senior management.(I've spoken to a number of managers) They know they cannot deliver anywhere close to 25 MBPS - BUT they are happy to keep charging consumers as if they are getting those speeds, they are also apparently happy to sign up new customers to high speed packages, hence the saturation problem.
I use Shaw Speedtest at various times during the day, wired (not wireless) and see speeds that would probably average between 1-5 mbps.(I'm PAYING for 25 MBPS) Evenings and weekends are hopeless. Using AppleTV to download a movie? Hopeless.
I really feel ripped off. I'd love to hear from others in the area that are aware of this....please email me directly : urbancabin(at) gmail.com . I have some interesting info to share. |
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| reply to BB250
Nope, i was getting a discounted rate but they took that off the account several months ago.
Internet is useless, basic web pages take minutes to load at peak times.
If telus was available here i would have been gone years ago, this completely unacceptable...
My telus at the other house gets OVER what i pay for no matter what time of day. |
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| reply to dualsport
I sure hope you are getting credits. When my BB250 could never break 130mbps I was credited every month untill it was fixed.
Just gotta call and keep them tied up on the phone, works well  |
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ctylor
join:2006-03-15
Nelson, BC | reply to ctylor
Now it is Saturday afternoon (12:05pm) on Dec 15th in Nelson on Shaw 20, and I get:
ping 48ms
download 4.71 Mbps
upload 0.42 Mbps
Improved but obviously the upgrade is still not in effect. |
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ctylor
join:2006-03-15
Nelson, BC Reviews:
 ·voip.ms
 ·TELUS
 ·WIND Mobile
| reply to dualsport
Dec 8th, and still ungodly slow. How's progress, Shaw Alex?
8:45pm test, Saturday evening, on a Shaw 20 plan (20Mbps plan):
»speedtest.shaw.ca/
276ms ping
0.82 Mbps Download
0.17 Mbps Upload |
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| reply to Shaw_Alex
Will this also affect Castlegar? I have been wanting to get Shaw phone but it's not available. |
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 Shaw_AlexOfficial Shaw Rep
join:2010-12-16
kudos:1 | reply to oven
I don't know when Broadband 250 will be available, but it is absolutely part of the plan with this new fibre line.
Step 1 is solving the existing problems.
-Alex |
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oven
join:2012-11-07
Nelson, BC | reply to Shaw_Alex
I'm interested in a comment you made on in your post:
"We are in the final stages of bringing fibre from Calgary that will not only alleviate the saturation customers are experiencing but also provide our customers with all of next level services we’re able to offer in other regions."
Does this mean Shaw will be offering packages such as Broadband 250 here upon completion, "worst case scenario by mid February"? High upload speeds are something Telus lacks in this area. |
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| reply to dualsport
said by dualsport :...Why do I pay them for 20, I never see it,... Why don't you ask yourself that very question?
Are you purchasing this level of service under duress from someone at Shaw? Is this the lowest tier of service available? Does Telus not provide internet service at your residence? |
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Shaw_AlexOfficial Shaw Rep
join:2010-12-16
kudos:1 | reply to dualsport
Hi everyone,
I wanted to jump in and provide a bit of information regarding the slow speeds issue in the Nelson area.
For those of you who don't know who I am, my name is Alex and I’ve been part of the Shaw Social Media team for a few years now. I've posted here in the past, but my main focus is on Facebook and Twitter. I work closely with Sean and with the launch of our own community, he's asked me to help out with the Shaw questions on DSLR.
We are in the final stages of bringing fibre from Calgary that will not only alleviate the saturation customers are experiencing but also provide our customers with all of next level services we’re able to offer in other regions.
We estimate this new connection will be available as early as mid December 2012, and worst case scenario by mid February. I’ll be sure to provide some updates as we enter December on how things are coming along.
We appreciate the patience of our customers who are currently experiencing degraded internet speeds, and we look forward to a resolution.
-Shaw_Alex |
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balur
join:2010-04-28
kudos:1 | reply to Sandiy
Re: [BC] Nelson shaw customers overpaying for something they can Clearly there is an issue, but there is a difference between having an issue and looking for help solving it, and having an issue and looking to blame someone for it. |
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| reply to dualsport
I do sympathize with the issue as I have had issues like that myself.
Posting how he is setup could have possibly solved this issue versus making multiple posts etc. |
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| reply to Sandiy
said by Sandiy : I hate people posting over and over the same dribble of useless information.
I think we all get bothered by it, but we also should sympathize with his situation. If you are on this forum, you clearly love your "series of tubes". |
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| reply to dualsport
I don't doubt his claims either about slow speeds. I hate people posting over and over the same dribble of useless information.
Maybe he could get better results if we knew how he is setup. Modem, router, wired, wireless he has been asked a few times... |
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| reply to andyboy13
said by andyboy13 :Man, that really sucks... I'm on the other side of the border in Jasper, AB and speeds are finally good. That being said, it took shaw years to get the same issues you are having fixed, but now I have bb50 in jasper and at this time (7:15pm) I'm getting 41 down, that's about the slowest I have ever seen this connection. Most of the time I'll see 5.5MB/s to 6MB/s download speeds so closer to 50! Hope they fix it soon for ya!
Really glad to hear that.  |
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ilianame
join:2002-06-05
Burnaby, BC
kudos:1 Reviews:
 ·Shaw
| reply to dualsport
Also, some grain of salt on the SpeedTest statistics:
We have 8,585 users total, averaging 4.28Mbits each.
Let's hypothetically assume the spread between DSL users and Shaw
is 50/50, and let's hypothetically assume that the DSL users are
getting the 100% of their advertised 1.5Mbits on each test (fat chance)
Then we have 4,292 users getting 1.5Mbit everytime, which leaves us
Another 4,292 users getting no less than 7.06Mbits every speedtest
It sure isn't 20Mbit, but is very close to 80% of 10Mbit |
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| reply to dualsport
Man, that really sucks... I'm on the other side of the border in Jasper, AB and speeds are finally good. That being said, it took shaw years to get the same issues you are having fixed, but now I have bb50 in jasper and at this time (7:15pm) I'm getting 41 down, that's about the slowest I have ever seen this connection. Most of the time I'll see 5.5MB/s to 6MB/s download speeds so closer to 50! Hope they fix it soon for ya! |
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