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Mister M

join:2010-05-01
Vancouver, BC
reply to dualsport

Re: [BC] Nelson shaw customers overpaying for something they can

said by dualsport :

...Why do I pay them for 20, I never see it,...

Why don't you ask yourself that very question?

Are you purchasing this level of service under duress from someone at Shaw? Is this the lowest tier of service available? Does Telus not provide internet service at your residence?

oven

join:2012-11-07
Nelson, BC
reply to Shaw_Alex
I'm interested in a comment you made on in your post:
"We are in the final stages of bringing fibre from Calgary that will not only alleviate the saturation customers are experiencing but also provide our customers with all of next level services we’re able to offer in other regions."

Does this mean Shaw will be offering packages such as Broadband 250 here upon completion, "worst case scenario by mid February"? High upload speeds are something Telus lacks in this area.


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
I don't know when Broadband 250 will be available, but it is absolutely part of the plan with this new fibre line.
Step 1 is solving the existing problems.
-Alex


Fred

@shawcable.net
Will this also affect Castlegar? I have been wanting to get Shaw phone but it's not available.

ctylor

join:2006-03-15
Nelson, BC
reply to dualsport
Dec 8th, and still ungodly slow. How's progress, Shaw Alex?

8:45pm test, Saturday evening, on a Shaw 20 plan (20Mbps plan):

»speedtest.shaw.ca/

276ms ping
0.82 Mbps Download
0.17 Mbps Upload

ctylor

join:2006-03-15
Nelson, BC
Now it is Saturday afternoon (12:05pm) on Dec 15th in Nelson on Shaw 20, and I get:

ping 48ms
download 4.71 Mbps
upload 0.42 Mbps

Improved but obviously the upgrade is still not in effect.


BB250

@shawcable.net
reply to dualsport
I sure hope you are getting credits. When my BB250 could never break 130mbps I was credited every month untill it was fixed.

Just gotta call and keep them tied up on the phone, works well


brodie

@shawcable.net
Nope, i was getting a discounted rate but they took that off the account several months ago.

Internet is useless, basic web pages take minutes to load at peak times.

If telus was available here i would have been gone years ago, this completely unacceptable...

My telus at the other house gets OVER what i pay for no matter what time of day.

urbancabin

join:2013-01-17
Nelson, BC
I have been dealing with slow internet speeds from Shaw as well.
I've had them come out and check everything from the pole in...the technicians tell me its all good, and that there is a major over saturation problem in the area.
Here is the real problem though: Shaw knows all about this, all the way up the chain, to senior management.(I've spoken to a number of managers) They know they cannot deliver anywhere close to 25 MBPS - BUT they are happy to keep charging consumers as if they are getting those speeds, they are also apparently happy to sign up new customers to high speed packages, hence the saturation problem.
I use Shaw Speedtest at various times during the day, wired (not wireless) and see speeds that would probably average between 1-5 mbps.(I'm PAYING for 25 MBPS) Evenings and weekends are hopeless. Using AppleTV to download a movie? Hopeless.

I really feel ripped off. I'd love to hear from others in the area that are aware of this....please email me directly : urbancabin(at) gmail.com . I have some interesting info to share.


Mister M

join:2010-05-01
Vancouver, BC
said by urbancabin:

...I use Shaw Speedtest at various times during the day, wired (not wireless) and see speeds that would probably average between 1-5 mbps.(I'm PAYING for 25 MBPS)

Who's the fool?

webweaver999

join:2013-01-28
Nelson, BC
reply to dualsport
I switched from Telus to Shaw on Dec. 10th. Of course when I initially received the service @2 pm on a weekday my speed was an impressive 18Mbps. It's been all downhill from there and the screenshots in my Speedtests folder are piling up daily. I want proof for Shaw so yes I do speedtests at any given hour of the day as I work from home so access is an absolute MUST. Here's a snapshot of a few of my results and yes, I'm wired right in, NOT wireless:

Dec.10 ~ 2:10pm ~ 18.15 Mbps
Dec. 29 ~ 12:39am ~ 2.34 Mbps
Jan. 3 ~ 5:51pm ~ 7.96 Mbps
Jan. 9 ~ 11.25pm ~ 7.48 Mbps
Jan. 12 ~ 2:39pm ~ 2.63 Mbps
Jan. 13 ~ 12:18pm ~ 1.03 Mbps
Jan. 13 ~ 6:53pm ~ 0.40 Mbps
Jan. 14 ~ 1:54pm ~ 17.39 Mbps
Jan. 14 ~ 9:00pm ~ 0.34 Mbps
Jan. 17 ~ 11:47pm ~ 18.85 Mbps
Jan. 19 ~ 2:13pm ~ 6.41 Mbps
Jan. 19 ~ 4:35pm ~ 0.59 Mbps
Jan. 20 ~ 3:51am ~ 4.17 Mbps
Jan. 23 ~ 10:01am ~ 4.84 Mbps
Jan. 23 ~ 1:44pm ~ 13.64 Mbps
Jan. 23 ~ 1:55pm ~ 1.77 Mbps
Jan. 27 ~ 12:37am ~ 0.74 Mbps
Jan. 27 ~ 9:12pm ~ 0.17 Mbps

If all of you worked from home and depended on this service for a living like I do, what would you do? I can definitely count on one hand the number of times my speed has been in the double digits! I'm getting pretty livid.

webweaver999

join:2013-01-28
Nelson, BC

Nelson Shaw ~ who's paying for Broadband 50 and happy?

Just out of curiosity... anyone?

webweaver999

join:2013-01-28
Nelson, BC
reply to webweaver999

Re: [BC] Nelson shaw customers overpaying for something they can

Anyone else have such indredibly poor download speed tonight?

»www.speedtest.net/result/2482266791.png

dvo

join:2002-01-23
Canada
It's been like that since September. You could actually see the capacity issues on a traceroute start at around 2~ PM when kids got home from school until just after midnight. 20~ ms to Kelowna becomes over 100 ms.

1 * * * [-]
2 13 ms 10 ms 9 ms [70.77.220.1]
3 130 ms 123 ms 128 ms rd1ht-tge1-2-8.ok.shawcable.net [64.59.173.162]
4 162 ms 132 ms 143 ms rd2ht-tge2-1.ok.shawcable.net [66.163.72.162]
5 149 ms 144 ms 160 ms [66.163.76.50]
6 147 ms 144 ms 145 ms [66.163.78.122]
7 * * 151 ms [66.163.68.85]
8 142 ms 140 ms 144 ms seattleix.xe-4-1-0.cr1.sea1.us.nlayer.net [206.81.80.218]

The xmas break made it a lot worse and as of now, at least in Genelle, shit goes down hill at 10~ AM. I'm sitting here downloading a PDF at 10 Kbps. Exciting!

I sent Shaw_Alex a PM last week asking for an update. I was told he'd update this thread. Nothing yet!


RDeanna

@shawcable.net
reply to dualsport
Internet has been exceptionally slow the last couple days. Is shaw actually fixing this problem or just leading us on? How long do we put up with this?


bucko2012

@sasknet.sk.ca
RDeanna

Switch to telus if you can't put it up with this slow speeds, Shaw will never fix anything. they too cheap with their money, all they care bout their shareholders, you know that their stocks went up like mad for the last few months, it was 20.00 or so and now it is 23.66.


Saskfailed

@74.198.150.x
Telus is even worse in Nelson, more expensive less speed offered. I'd be more worried about Sasktel organizing a financial meeting same time RIM organized a BB one plus Sasktel has no money left, stalled upgrades, behind in firmware updates. Someone needs to buy them up to fix them.


bucko2012

@sasknet.sk.ca
Sasktel will never get bought out cause they crown corp. government buys them out THEN maybe yeah. Let me tell you one thing once infinet get out to everywhere and speeds will be way over what Shaw offers. Shaw will have alot to say bout their lousy service.


RDeanna

@shawcable.net
reply to bucko2012
I would happily consider switching to Telus if they were taking any more clients in my area, but they are not. Shaw is the ONLY option we have and they promised that it would be fixed this month at the latest. But hey thanks for your condescending and unhelpful reply.


bucko2012

@sasknet.sk.ca
hey

i'm just trying to help, anyway if my post upsets u in some way, I apologize. if you want some good points, just ask other OP'S.


Rdeanna

@shawcable.net
Ok sorry. Maybe I read a tone into it that wasn't intended. Apologies.
Frustrated these days.


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
Hi everyone,
Sorry for the delay.

The latest news is they are almost done the connections and the target date is Late February.

I have a meeting next week to get another update so i'll post again soon.

Cheers,


Vince Nelson

@columbiawireless.ca
Any news from this meeting?


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to dualsport
Update:

Fibre upgrades are occurring and we are about 3-4 weeks away from it going live. Once this happens, all speed related issues will be resolved.

Also Digital Network upgrades should happen around June, so there will be further service enhancements then too.

I apologize for the delay and i'll continue to update this thread as I receive information.

NutFlush

join:2013-03-25
Winnipeg, MB
Well I would like to know some answers. I understand that a new cable was laid under Kootney Lake and brought to Nelson , which will increase our band widths as you say.

Thing is I live on the North Shore and the cables are coming from Balfour is my understanding. Im on the highway a few miles outside Nelson, and the Nodes here are not congested, so I should be getting the speeds you are talking about. It is April 2013 And nothing has changed in three years. and Shaw has been saying the same thing for three years to me. `Yes your problems will be fixed in two weeks``

Well they are not and if i knew how to copy paste Shaw speed tests I can prove it. Shaw throttles our network at certain times of the day so they do not over load NODES.

Unfortunately I still can not play video games from 4 till 12 every day. As my ping goes from 29 to 230 in a matter of an hour every day. And goes back down again same time every day.

Very frustrating as ive been told the same thing for three years. Please tell me when we get high speed internet. As Im not believing this hype train again by shaw. I followed this thread patiently for a long time before I posted but now im speaking up cause my speeds havent changed in three years.

NutFlush

join:2013-03-25
Winnipeg, MB
reply to dualsport
Well I would like to know some answers. I understand that a new cable was laid under Kootney Lake and brought to Nelson , which will increase our band widths as you say.

Thing is I live on the North Shore and the cables are coming from Balfour is my understanding. Im on the highway a few miles outside Nelson, and the Nodes here are not congested, so I should be getting the speeds you are talking about. It is April 2013 And nothing has changed in three years. and Shaw has been saying the same thing for three years to me. `Yes your problems will be fixed in two weeks``

Well they are not and if i knew how to copy paste Shaw speed tests I can prove it. Shaw throttles our network at certain times of the day so they do not over load NODES.

Unfortunately I still can not play video games from 4 till 12 every day. As my ping goes from 29 to 230 in a matter of an hour every day. And goes back down again same time every day.

Very frustrating as ive been told the same thing for three years. Please tell me when we get high speed internet. As Im not believing this hype train again by shaw. I followed this thread patiently for a long time before I posted but now im speaking up cause my speeds havent changed in three years.

oven

join:2012-11-07
Nelson, BC
reply to dualsport
An update would be nice. It's one month past the "target date" again, and my ping is 212ms to Google on a Wednesday at 2am. Download bandwidth is still terrible - 0.36mbps. It's really depressing when prices have increased by ~$5 for this.


brodieh1

@shawcable.net
Same thing here, completely useless after 4pm, most sites timeout...

And they have the nerve to take the discount(for abymsal speeds) off the account, even though nothing has changed, and in fact has gotten worse.

Years and years of "oh it will be fixed in a month" or "it's your routers fault" when i'm wired directly...
If i could get telus here i would have left years ago...


kar9boom

@shawcable.net
reply to oven
30th April 12:25 (non-peak time) and my latest set of tests are again abysmal:

down: 0.37 - up 1.35

shaw has been promising that this issue has been resolved, well sorry shaw are again unable to be honest to their customers.


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to dualsport
Update for April 30th:

We are continuing to work on issues around slow internet speed that is still impacting customers in the Nelson and Trail area.

The work I had mentioned previously has been completed, and many customers are no longer experiencing speed issues. Some areas however continue to experience low speeds, especially during peek hours and we are working every day to fix this.

I won't have any further timelines as the next steps are localized upgrades to specific areas.