O Canada! > Canadian > Shaw > [BC] Nelson shaw customers overpaying for something they can'tge

reply to dualsport

Re: [BC] Nelson shaw customers overpaying for something they can

reply to Shaw_Alex
I'm interested in a comment you made on in your post:
"We are in the final stages of bringing fibre from Calgary that will not only alleviate the saturation customers are experiencing but also provide our customers with all of next level services we’re able to offer in other regions."

Does this mean Shaw will be offering packages such as Broadband 250 here upon completion, "worst case scenario by mid February"? High upload speeds are something Telus lacks in this area.

I don't know when Broadband 250 will be available, but it is absolutely part of the plan with this new fibre line.
Step 1 is solving the existing problems.
-Alex

Will this also affect Castlegar? I have been wanting to get Shaw phone but it's not available.

reply to dualsport
Dec 8th, and still ungodly slow. How's progress, Shaw Alex?

8:45pm test, Saturday evening, on a Shaw 20 plan (20Mbps plan):

»speedtest.shaw.ca/

276ms ping
0.82 Mbps Download
0.17 Mbps Upload

Now it is Saturday afternoon (12:05pm) on Dec 15th in Nelson on Shaw 20, and I get:

ping 48ms
download 4.71 Mbps
upload 0.42 Mbps

Improved but obviously the upgrade is still not in effect.

reply to dualsport
I sure hope you are getting credits. When my BB250 could never break 130mbps I was credited every month untill it was fixed.

Just gotta call and keep them tied up on the phone, works well

Nope, i was getting a discounted rate but they took that off the account several months ago.

Internet is useless, basic web pages take minutes to load at peak times.

If telus was available here i would have been gone years ago, this completely unacceptable...

My telus at the other house gets OVER what i pay for no matter what time of day.

I have been dealing with slow internet speeds from Shaw as well.
I've had them come out and check everything from the pole in...the technicians tell me its all good, and that there is a major over saturation problem in the area.
Here is the real problem though: Shaw knows all about this, all the way up the chain, to senior management.(I've spoken to a number of managers) They know they cannot deliver anywhere close to 25 MBPS - BUT they are happy to keep charging consumers as if they are getting those speeds, they are also apparently happy to sign up new customers to high speed packages, hence the saturation problem.
I use Shaw Speedtest at various times during the day, wired (not wireless) and see speeds that would probably average between 1-5 mbps.(I'm PAYING for 25 MBPS) Evenings and weekends are hopeless. Using AppleTV to download a movie? Hopeless.

I really feel ripped off. I'd love to hear from others in the area that are aware of this....please email me directly : urbancabin(at) gmail.com . I have some interesting info to share.

reply to dualsport
I switched from Telus to Shaw on Dec. 10th. Of course when I initially received the service @2 pm on a weekday my speed was an impressive 18Mbps. It's been all downhill from there and the screenshots in my Speedtests folder are piling up daily. I want proof for Shaw so yes I do speedtests at any given hour of the day as I work from home so access is an absolute MUST. Here's a snapshot of a few of my results and yes, I'm wired right in, NOT wireless:

Dec.10 ~ 2:10pm ~ 18.15 Mbps
Dec. 29 ~ 12:39am ~ 2.34 Mbps
Jan. 3 ~ 5:51pm ~ 7.96 Mbps
Jan. 9 ~ 11.25pm ~ 7.48 Mbps
Jan. 12 ~ 2:39pm ~ 2.63 Mbps
Jan. 13 ~ 12:18pm ~ 1.03 Mbps
Jan. 13 ~ 6:53pm ~ 0.40 Mbps
Jan. 14 ~ 1:54pm ~ 17.39 Mbps
Jan. 14 ~ 9:00pm ~ 0.34 Mbps
Jan. 17 ~ 11:47pm ~ 18.85 Mbps
Jan. 19 ~ 2:13pm ~ 6.41 Mbps
Jan. 19 ~ 4:35pm ~ 0.59 Mbps
Jan. 20 ~ 3:51am ~ 4.17 Mbps
Jan. 23 ~ 10:01am ~ 4.84 Mbps
Jan. 23 ~ 1:44pm ~ 13.64 Mbps
Jan. 23 ~ 1:55pm ~ 1.77 Mbps
Jan. 27 ~ 12:37am ~ 0.74 Mbps
Jan. 27 ~ 9:12pm ~ 0.17 Mbps

If all of you worked from home and depended on this service for a living like I do, what would you do? I can definitely count on one hand the number of times my speed has been in the double digits! I'm getting pretty livid.

Nelson Shaw ~ who's paying for Broadband 50 and happy?

reply to webweaver999

Re: [BC] Nelson shaw customers overpaying for something they can

It's been like that since September. You could actually see the capacity issues on a traceroute start at around 2~ PM when kids got home from school until just after midnight. 20~ ms to Kelowna becomes over 100 ms.

1 * * * [-]
2 13 ms 10 ms 9 ms [70.77.220.1]
3 130 ms 123 ms 128 ms rd1ht-tge1-2-8.ok.shawcable.net [64.59.173.162]
4 162 ms 132 ms 143 ms rd2ht-tge2-1.ok.shawcable.net [66.163.72.162]
5 149 ms 144 ms 160 ms [66.163.76.50]
6 147 ms 144 ms 145 ms [66.163.78.122]
7 * * 151 ms [66.163.68.85]
8 142 ms 140 ms 144 ms seattleix.xe-4-1-0.cr1.sea1.us.nlayer.net [206.81.80.218]

The xmas break made it a lot worse and as of now, at least in Genelle, shit goes down hill at 10~ AM. I'm sitting here downloading a PDF at 10 Kbps. Exciting!

I sent Shaw_Alex a PM last week asking for an update. I was told he'd update this thread. Nothing yet!

reply to dualsport
Internet has been exceptionally slow the last couple days. Is shaw actually fixing this problem or just leading us on? How long do we put up with this?

RDeanna

Switch to telus if you can't put it up with this slow speeds, Shaw will never fix anything. they too cheap with their money, all they care bout their shareholders, you know that their stocks went up like mad for the last few months, it was 20.00 or so and now it is 23.66.

Telus is even worse in Nelson, more expensive less speed offered. I'd be more worried about Sasktel organizing a financial meeting same time RIM organized a BB one plus Sasktel has no money left, stalled upgrades, behind in firmware updates. Someone needs to buy them up to fix them.

Sasktel will never get bought out cause they crown corp. government buys them out THEN maybe yeah. Let me tell you one thing once infinet get out to everywhere and speeds will be way over what Shaw offers. Shaw will have alot to say bout their lousy service.

reply to bucko2012
I would happily consider switching to Telus if they were taking any more clients in my area, but they are not. Shaw is the ONLY option we have and they promised that it would be fixed this month at the latest. But hey thanks for your condescending and unhelpful reply.

hey

i'm just trying to help, anyway if my post upsets u in some way, I apologize. if you want some good points, just ask other OP'S.