| reply to mikecintel
Re: [TW] Earthlink cable switch to Road Runner atuomatically? UPDATE 10-28-12
I just received an email from Earthlink (10-26-12) and I am SO ANGRY. What the hell is TW doing? I told TW that I want to stay with EL and they told EL that I will be disconnected them UGH. Below is the email.
SUBJECT: Second Notice About Your EarthLink Cable Internet Service
Dear EarthLink Subscriber,
As stated in an earlier email, we received notification from
your cable provider that a change to your cable account has
caused your EarthLink internet service to be disconnected.
Please call us toll-free as soon as possible to let us know
whether you want to reactivate your EarthLink cable internet
service, which includes dial-up Internet access and EarthLink
email service.
If we have not heard from you within 5 days after the date of
this email, we will cancel your EarthLink account.
Please give us a call at: 1-888-850-1319.
Sincerely,
EarthLink Support Services
************************************************************
This is an Administrative Message from EarthLink. It is
not spam. From time to time, EarthLink will send you such
messages in order to communicate important information about
your subscription.
************************************************************
I have NEVER received this notice first of all and it is my FIRST time receiving this notice. Anyway just called EL and they had a 3rd party conference and TW said you are still EL and then I said OK. So I continued to talk with EL and they said it should be fine BUT if we do disconnect your service please call us and we can resolve the issue. If they disconnect my service I have to complaint and call PSC (Public Service Commission) because this is the 3rd time plus the first two times I called TW since I got my modem replace and this crap happens. I have to call PSC and let them deal with this because I have been back and fourth with Time Warner and it is VERY frustrating. Let's see what happens after 5 days. |
