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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
reply to Rick4769

Re: [TWC] My Services has been down for 23 out of 24 days in WNY

said by Rick4769 :

My Services has been down for 23 out of the last 24 days in WNY. How long will all the upgrades take to the new TWC site? It is a disservice to the customer being down so long.

I think you may have some other issues. Myservices is working fine, I have been in multiple times and used it to sign into multiple devices. Try clearing your cache and cookies if you have not already. Reboot your router as well if you have one.♠

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Rick4769

@rr.com
Tried all of what you said and it still doesn't work. There seems to be a problem in Amherst concerning this problem according to customer service.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
"There seems to be a problem in Amherst concerning this problem according to customer service."

The MyServices servers serve the whole customer base. I can not think of a single thing that would just impact customers from Amherst and not from Orchard Park. What happens when you try to log in?

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Rick4769

@rr.com
That is what customer service told me over the phone.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
said by Rick4769 :

That is what customer service told me over the phone.

I don't understand why you would be told that.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Rick4769

@rr.com
This is the error message I keep receiving.
Error 109 (net::ERR_ADDRESS_UNREACHABLE): Unable to reach the server.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
You might want to call in and ask for Tier 3. If of course you were a member of the site I would ask you to reach out to me.
Unfortunately you are not.
I still maintain this is an individual issue.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson