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MrPink

join:2003-08-15
Peterborough, ON

1 edit
reply to diskdocx

Re: [PHONE] Are Cogeco tech's this vindictive!!

1. Cogeco CSR sees this post and gives their CSR supervisor a heads up first thing Monday morning.
2. CSR supervisor lets operations manager know about it at morning briefing.
3. It gets discussed.
4. CSR supervisor calls or emails OP says someone will be in contact later today.
5. Operations manager talks to Tech Super. "find out what happened"
6. Tech supervisor talks to tech. today. now.
7. If tech comes clean an says "yeah, i had a shitty day" then ok. follow up with him as too why? listen. if because of overwork/rushing etc. tech supervisor finds solution.
8. If the tech says "yeah so what" then a written should be given. if tech is a dick then he gets a sit down with the operations manager.
9. Operations manager explains it. "your actions are costing this company money and customers." 2 strikes and you're out.
10. Operations manager calls CSR and instructs compensation too customer.
11. CSR supervisor calls/emails customer. Apologize. Comp next months bill. all services.
12. Customer acts reasonable. accepts. says it was still a shitty thing to happen.
13. CSR supervisor apologizes, again.
14. Conversation ends amicably.
15. OP states here that he considers the matter closed and requests Mod lock thread.
16. Mod locks thread
17. Everyone is chill.

Kraftyy

join:2010-06-19
Burlington, ON
Reviews:
·Cogeco Cable
This does happen from time to time, I hear it at least once a day where a tech goes in and does this type of thing to the customer then chows to the next job. Causes the customer frustration then they end up yelling at me which is fine I can understand just irritating knowing techs do this to people.


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
said by Kraftyy:

This does happen from time to time, I hear it at least once a day where a tech goes in and does this type of thing to the customer then chows to the next job.

Where do you hear this once a day?


datguy11

@verizon.net
What about the customers who try to use you as "free labor"??

I got scammed by some rich assh*le who wanted me to check the outlet behind the bed... the heavy bed frame made of solid wood

(remember rich folk usually have expensive nice furniture, not the cheap stuff that weighs nothing)

So i move the damn heavy bed out to "check" it and of course all they wanted to do was to clean the dust behind there! The outlet was never any concern and they werent even using it.

So b/c of assh*les like that, future customers suffer

I even had customers so lazy that they would not remove TOWELS from the closet (that I needed to access for connections)

One lady actually picked up the intercom and called down to the housekeeper who was in the basement laundry room to come up and move the towels out of the way.

I could have easily done it, but it was principle of it.. Too many people just assume that its your job to move things.

You know what, I get paid to do a specific job, not to re arrange your furniture..

Its the attitude that gets me, when you show me no respect and walk away from a full closet and just expect that I clean it out and put it back, thats when you get nothing


xbell

@cgocable.net
said by datguy11 :

Its the attitude that gets me, when you show me no respect and walk away from a full closet and just expect that I clean it out and put it back, thats when you get nothing

I've cleaned out too many closets to count. The result is disarray like a tornado and them trying to put it all back in. The discovery of items they forgot in closets, under beds and in floor joists brings some fun.

"Hello miss I found this dildo/handgun/money stash of yours." Or I leave it out in the open to watch their reaction.


nohup

@cgocable.net
reply to datguy11
said by datguy11 :

What about the customers who try to use you as "free labor"??

I got scammed by some rich assh*le who wanted me to check the outlet behind the bed... the heavy bed frame made of solid wood

(remember rich folk usually have expensive nice furniture, not the cheap stuff that weighs nothing)

So i move the damn heavy bed out to "check" it and of course all they wanted to do was to clean the dust behind there! The outlet was never any concern and they werent even using it.

So b/c of assh*les like that, future customers suffer

I even had customers so lazy that they would not remove TOWELS from the closet (that I needed to access for connections)

One lady actually picked up the intercom and called down to the housekeeper who was in the basement laundry room to come up and move the towels out of the way.

I could have easily done it, but it was principle of it.. Too many people just assume that its your job to move things.

You know what, I get paid to do a specific job, not to re arrange your furniture..

Its the attitude that gets me, when you show me no respect and walk away from a full closet and just expect that I clean it out and put it back, thats when you get nothing

I feel sorry for you guys that have to go to residences and repair things. I don't think I would have the ability. I repair machines all day for various companies and that's bad enough, especially with my limited social skills. When customers are difficult, all I can tell you is try not to be rude. I'm always polite....... but will usually make a joke out of it if customers are difficult. I've found in my past 15 or so years, it's best to leave the customers with them not able to complain about you, but at the same time to find you deeply disturbing. It's a special skill that keeps us all amused.