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bill672

join:2004-09-02
Cambridge, NY
reply to james1979

Re: Gen 4 problems with OSX Mountain Lion

I do think they are making a sincere effort to solve this problem.

Any new Mac computer sold since Mountain Lion's release this summer has been running it. Any current Mac user who replaces his/her computer in the future will be on ML. So will any current Windows user who buys a Mac. There could be a lot of dissatisfied Hughes customers in the future if there isn't some resolution.

I'm assuming they don't want to be a "Windows only" ISP.

I raised the issue on this board, too, because I wondered how universal the problem is. Also, because I think ML users should be warned about the problem.

I'm currently reasonably satisfied with my HN9000 setup, so I'll just hold off on upgrading until I hear that this is resolved.


The Geezer
Premium
join:2004-12-28
43.3Á
Have you tried tweaking your Network settings with Cocktail, MacPilot, TinkerTool System or the like? You might experiment with different settings to see if it might make a difference.

If you do find a solution, please let us know. I am holding off getting the Xplornet 4G Satellite service (using the Hughesnet system) because of this issue myself.
--
Rogers (Ericcson) Rocket Hub, Apple Intel iMac, OSX 10.6


smoline

@myvzw.com
I was the original poster on the HN forum on this issue. We didn't figure out it was a Mountain Lion problem until several weeks of troubleshooting. I suggested that HN put a disclaimer on their main website letting people know that although Gen4 might be Mac-compatible, it is NOT compatible with Mountain Lion. I also suggested that they not charge me the monthly fee for a service that is not compatible with my OS. You can guess the answer.


james1979
Premium
join:2012-10-09
Quinault, WA
reply to bill672
said by bill672:

I do think they are making a sincere effort to solve this problem.

I didn't mean to suggest that HughesNet wasn't working on the problem. When I commented that I found HughesNet's official response to be "interesting", I meant that the wording being used suggested to me that attorneys have been consulted on the matter. ("Admit that Gen4 doesn't work as advertised on Mountain Lion, but put all of the blame on Apple.")


james1979
Premium
join:2012-10-09
Quinault, WA
reply to smoline
said by smoline :

I was the original poster on the HN forum on this issue. We didn't figure out it was a Mountain Lion problem until several weeks of troubleshooting. ... I also suggested that they not charge me the monthly fee for a service that is not compatible with my OS.

You helped a lot of customers, potential customers, and HughesNet by debugging a system which shouldn't have been released out of beta testing. Thanks!

You do have 30 days after the installation to cancel your service with Hughes without an early termination fee. It's difficult to recommend an alternative to Gen4 at this time however.
--
HT1000/Time Capsule, Exede 12/Airport Express, OSX Snow Leopard


C0RR0SIVE88

@direcway.com
I would say, no matter what, unless the satellite was a total failure, that corporate would have pushed it through no matter what showed up during testing unless it was something that could have caused serious issues across the board. It was up for 2 months, during that time the system wasn't bringing in any money, so it was costing serious cash just to keep it on stand-by. So it does make sense that they pushed it out in a rush to help fund the satellite. Yes, there are bugs, but, the bugs aren't exactly the worst kind IMO, and they are working towards a fix for these types of issues.

I am surprised this particular issue wasn't noticed during tests though, maybe they just didn't have enough users, or, users with several apple products to test with. Still strange that Apple products are having such issues.

bill672

join:2004-09-02
Cambridge, NY
reply to smoline
Smoline,
Have you tried connecting a non-Mountain Lion computer to your Gen 4 network to see if it gets higher speeds? It could be an older Mac or a Windows computer. Maybe a friend or neighbor with a laptop could try it.
--
Upstate NY HN9000 Apple Airport(802.11n)/ Mac OS X 10.6


smoline

@myvzw.com
Bill: Yes, we did that. It was one of the things we did to isolate the problem to Mountain Lion. A Windows machine on the same modem got the advertised speed. In fact, even a Mac with OS X Lion (10.7) received the advertised speed. The issue is limited to Mountain Lion, and any devise running iOS 6, like an iPad or iPhone.


James

@12.153.112.x
reply to smoline
Smoline, thank you for that post. It was helpful. Can you identify what troubleshooting steps you took prior to using a PC?