O Canada! > Canadian > Canadian Broadband > Moving and looking for a reliable Cable ISP

Moving and looking for a reliable Cable ISP

I'm happy with Start, I'd recommend them.

reply to Jay_
I've been through 3 installs with TekSavvy (1 DSL, two Cable). Each of them was in a different home. Two of them have had some difficulties but were overcome going through due process. The main issue was the DSL line was Bell's tech fault. They never setup the dryloop (...fail) and the cable issue was just getting permission for the tech to drill a hole from the landlord for a new line direct to the modem as the internal wiring was/is a mess. Both issues took a second round of install date setup which meant it took longer to get the service up and running.

Overall though I've great service and professional installers from the techs that Rogers uses. Bell's techs were definitely not as good.

As for high usage, stable service cable has served me well. In Ajax if you went TSI you're looking at the Salem POI which services Pickering, Ajax, Whitby and from what we know on the forums is running well.

If you go with Start I'd say with their aggregated POI you are less likely of having POI level congestion so that a +1 for stability.

Competition in the TPIA market is getting great but Acanac is one I still cannot recommend.

reply to Jay_
I've been quite happy with Start.ca.

Your only concern might be their caps, depending on how you define "high usage user".

As far as the cap goes.. Realistically probably looking at 300gb as being more than enough. The prices all around seem to be pretty comparable for 300gb caps with Acanac being unlimited.

All companies are offering high speed connections so my real concern is reliability in the connection and their customer service for dealing with any potential problems.
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"The man who thinks he can and the man who thinks he can't, are both right. Which one are you?"

reply to Jay_
Acanac has mixed reviews... They are in forces with Distributel/3web so I can't say from current experience, but my run with 3web, as less than speedy internet. In fact Dialup at times could have been faster. I'm sure it has changed, but some people find Acanac great, others hate them.. It's just something to keep in mind.

reply to Jay_
Don't have either of them, but I would go for start.ca

reply to koreyb
That's the feel I've gotten for Acanac off reviews. Some very good, some very bad. I read a couple where people had trouble getting a refund on the "30 day satisfaction guarantee" which also makes me nervous.

I don't really fully understand the premise behind aggregated POI vs the current standard but from what I've read, it helps stability and speed? If so then Start definitely sounds like a good choice to consider.
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"The man who thinks he can and the man who thinks he can't, are both right. Which one are you?"

reply to Jay_
I have start.
I fully recommend. Solid performance and solid customer service.

reply to Jay_
Hi Jay,

There's no difference in stability or speed. You may read that we've had DHCP problem reports in some areas. These are happening as a result of Rogers upgrading their network. Any users in those areas will have these problems. I am reaching out to Rogers to see what more can be done to better handle those situations. In comparing aggregated to non-aggregated, technically there is very little difference. I think this is a case where we simply have more users and so when upgrades are being done it's hitting more of our users and therefor more reports. I want to stem the perception that somehow there's a difference when there isn't. You've got a number of great choices otherwise.. just thought I'd pipe up on the technical front of it.
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Marc - CEO/TekSavvy

reply to Jay_
I've used TekSavvy and I had absolutely no issues with them while I was using their service, I only switched due to an external reason. I am now currently with Start and I've had no issues since I signed up in July.

reply to Jay_
Thank you all for the replies. I talked it over with my roommate and we are going to give TekSavvy a try.
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"The man who thinks he can and the man who thinks he can't, are both right. Which one are you?"

Great choice Jay. If you run into any issues, feel free to PM me or others in the TekSavvy forum. Let us know how it works out.
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Marc - CEO/TekSavvy