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baess

join:2011-01-28
reply to stet

Re: Is WOW's call center down?

Seems very odd that this has gone on for a week. Initially they said there might be a problem for one day.

At some point you'd think they would switch back to the old system or at least do something to fix this.

anobix

join:2010-03-01
Columbus, OH
I forgot to mention, that what I was told was that employees were showing up to work the day of the switch and pretty much being told to figure it out. No prior notice/training. Apparently it was less of an 'upgrade' and more of a downgrade to save money.