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patt2k

join:2009-01-16
kudos:1

1 recommendation

Who lost TWC Internet?

2 of my friends on TWC lost their internet

anyone else? just wanna see how spread this is in New York



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11

said by patt2k:

2 of my friends on TWC lost their internet

anyone else? just wanna see how spread this is in New York

Follow @twcablehelp on Twitter if you want to see who is reporting what.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Nick21

join:2010-02-03
New York, NY
reply to patt2k

So far just a speed dip, download at 15-20 but upload remains at 5. I'm on Ultimate tier, just glad it works.


patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
reply to hobgoblin

said by hobgoblin:

said by patt2k:

2 of my friends on TWC lost their internet

anyone else? just wanna see how spread this is in New York

Follow @twcablehelp on Twitter if you want to see who is reporting what.

Hob

Not interested in twitter , interested to see how many people were impacted here on forums.

~Pat


n1zuk
making really tiny tech things
Premium
join:2001-10-24
Malta
kudos:2
reply to patt2k

Don't think I ever lost it in nycap, but it certainly was lagging for a bit last night.


DSLR Tools Graph


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
reply to patt2k

Pretty sure some links between Buffalo and New York City broke last night. No idea what happened specifically but I know some Time Warner connections that usually route through NYC were seeing some latency and taking other routes.



Irun Man
Spartan up
Premium
join:2002-10-18
Walden, NY

Lost connection in HVC 11PM Monday despite power staying on.
--
I turned on my computer for this?



bradenmcg

join:2000-10-26
Cleveland, OH
reply to patt2k

No issues that I noticed in NE Ohio, although my parents seem to be having problems but I can't confirm yet whether it is local (router) or upstream.



mckenna797
Premium
join:2004-08-25
Astoria, NY

no problems in my neck of the woods all my TWC services operated fine even at the height of Sandy



Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
reply to patt2k

What a crock! I had internet during the peak of what was a minor storm in this neck of the woods. Now It went out about a half hour ago with the sun shining and the birds chirping. I am on TWC Albany. My wireless backhaul to get service is fine. Gateways ping fine. So, I call TWC to hear a recorded message saying "Due to the severity of the damage caused by hurricane Sandy, it is taking longer than normal to restore service and answer calls". So I just hung up. WTF? The storm is over and now it goes out? The service was fine until after a morning of sun. Get it working, TWC! Posted from my laptop tethered to my AT&T wireless phone(thank goodness for tethering!).
--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

That's what happened to my phone service and Internet with Verizon back when the October storm hit Buffalo several years ago. All was well through the storm and power outages seen in N.T. and elsewhere. When the sun was out and everything was melting? Everything died.



Twctech2

@rcn.com
reply to Selenia

Perhaps u were on backup power for several hours Einstein. Not like they deliberately cut service to u. Good weather doesn't always reflectbthe health of the network.

said by Selenia:

What a crock! I had internet during the peak of what was a minor storm in this neck of the woods. Now It went out about a half hour ago with the sun shining and the birds chirping. I am on TWC Albany. My wireless backhaul to get service is fine. Gateways ping fine. So, I call TWC to hear a recorded message saying "Due to the severity of the damage caused by hurricane Sandy, it is taking longer than normal to restore service and answer calls". So I just hung up. WTF? The storm is over and now it goes out? The service was fine until after a morning of sun. Get it working, TWC! Posted from my laptop tethered to my AT&T wireless phone(thank goodness for tethering!).


Happydude32
Premium
join:2005-07-16
kudos:1
reply to Smith6612

said by Smith6612:

That's what happened to my phone service and Internet with Verizon back when the October storm hit Buffalo several years ago. All was well through the storm and power outages seen in N.T. and elsewhere. When the sun was out and everything was melting? Everything died.

Thanks for bringing up bad memories.

After that storm, my buddy in Williamsville canceled his landline after waiting for 4+ weeks for Verizon to fix the lines by his house. He finally got fed up and got rid of it. A coworker of mine in South Buffalo went over a month as well before her phone service was restored.

That was one hell of a night. I got out of work at 7PM that night, and it was snowing but not too bad. I went to Best Buy on the Blvd (Only BB we had back then) to pick up a DVD Player. And things went downhill fast. I didn’t get home until after 1AM going from Amherst to back here to Marilla. What normally would have been a 45 minute drive took me upwards of 5 hours. The 290 was absolutely terrible, the Thruway was as well. I got off at the Depew exit not more than a half an hour before they shut it down. I must have come across a dozen trees blocking the road. To get home, I pretty much had to drive 15-20 miles out of my way because I kept getting detoured due of down trees and powerlines, and at some points, I don’t even know if I was actually driving on the road or not. When I got home my UPS were on their last breath. I was able to use the internet for about 10 minutes. We regained power the next day in the evening. Cable was up, and to my surprise so was the phone. (That’s back when I still had Verizon as my phone provider).
--
For the future of our nation, we must unite and vote out the terrorist known as Hussein Obama. Come November 6 2012 we must remove the socialist pig out of office and get our country back on the RIGHT track.


Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
reply to Twctech2

I would consider power outage cause but my whole region has had power since the storm peak passed. They are also on in other parts of the county. What damage would occur after the storm is well past the area by a factor of at least 7 hours? Power outages were brief and only a few areas affected here.



skuv

@rr.com

said by Selenia:

I would consider power outage cause but my whole region has had power since the storm peak passed. They are also on in other parts of the county. What damage would occur after the storm is well past the area by a factor of at least 7 hours? Power outages were brief and only a few areas affected here.

It could simply be an outage that is unrelated to the storm. But because people, resources, and spare equipment are being used to help the outages caused by the storm, it could be slowing down the restoration of other outages.

They don't have unlimited resources I'd imagine. And since NYC took it so hard, they are likely focusing more people there and have less people in the other areas to cope with day to day outages.

Logic would tell me all of that.


Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to patt2k

i'm noticing a speed loss too... in online game FPS, downloads and
surfing the web everything seems about 33% slower since Monday.
my guess is they could be rerouting traffic through fewer options,
as major routers along the way went offline due to power or water.

or there are simply more people at home online during the storm.
i suspect here in nyc the slowdown will continue as long as the
mass transit system here is down and more people stay at home.



Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2

Likely routing. I'd imagine some fiber in that area took it hard, leaving less paths for data to flow. Very likely cause. The issue I posted is totally different because my modem won't sync at all. This area got hit much less than expected, same with Albany as the storm steered itself to the west.



OrangeNY

@rr.com
reply to patt2k

Not quite sure when it went out here in Goshen, NY. I was using it right before the power went out mid evening on Monday. Parents told me they had access for a short period after power was restored this morning. Had to stop into work to bring things back up. I only work a few blocks away and the modem synced up fine there. Came back home after taking care of work and was still out. Pulled up Wireshark, filtered to ICMP and let an indefinite ping to my default gateway run while I went for a walk. Came back to find Wireshark showing replies starting roughly 6:05 PM. Residential Internet and Phone at home while just Business Class Internet at work. No problems since and work was still online last time I went to do a VPN check. Hope this helps!



Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to patt2k

my Standard 10/1 is back to normal at 10/31:AM EST, so maybe it's people
stuck at home surfing more that's causing slowing, at least for my area

Expand your moderator at work


dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to Packeteers

Re: Who lost TWC Internet?

Mine just came back up - nice to have 30/5 instead of one bar of att3g
--
Nothin' left to do but smile smile smile


BangBang

join:2000-07-05
Fairview, NJ
reply to patt2k

Lost cable and internet around 2am sunday nite. Came back up about 20 min ago



Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
Reviews:
·Verizon FiOS
reply to patt2k

I lost mine in Mt Vernon, NY at about 10:45 Monday. It came back up for 3 hours today then went down again for an hour.
Now it's back. For how long is anybody's guess
Ironically, Verizon is in the process of wiring my complex for FIOS. There are about 200 of the 290 apartments ready to go. 50 or so have FIOS and never lost service. I think TW will see a mass exodus from here when the dust settles.



Selenia
I love Debian
Premium
join:2006-09-22
Fort Smith, AR
kudos:2
reply to patt2k

Mine came back up yesterday, after about 4 hours. Speed, latency, and lost packets were a huge issue. My AT&T 4 G connection was better, but I had to make voice over IP calls because it kept saying all circuits are busy when trying to make a regular call. Today all things seem back to normal for both Time Warner and AT&T since I woke up this morning. Let's cross our fingers that it stays that way after the FCC's report.
--
A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

1 edit
reply to Happydude32

I'm sorry Steve! D:

Williamsville if I remember correctly was hit pretty hard, too. Much of the Southtowns were in that list of "hit hard." Out where I was, I really didn't loose too much. I know Adelphia's network at the time had dropped off for some time in my neighborhood but later returned. Many of the cable modems my neighbors had were de-activated, redirecting to the Adelphia Walled Garden for activating modems, so many of them had to go in and punch their login information in order to re-connect. The weather also wasn't too bad, as it seems my part of WNY missed the bullet. Sure, ice fell but there were not a ton of downed trees and other garbage until into the North Tonawanda area heading South towards Buffalo into the Tonawanda and Kenmore areas. I didn't drive much that day and actually called off from work with full knowledge of what was coming, but it was certainly slippery not having any plows out to clear it.

I lucked out with the landline and DSL as it turns out, the remote I feed out of was without power during the whole time of the storm and thus, was running it's batteries to the ground until it went out the afternoon after the storm for 12 hours. When mains power returned their equipment started itself right back up without a tech roll. Guess no one was able to get a generator to it to keep the service online, but the Fiber to the remote was lit. The connections I have with Frontier never went down so I was able to fall over to that. A few folks I know however, after that storm were without power for a few weeks though. Can't imagine what that would be like. The longest I've been without power was for two days in 2002, back when National Grid had a transformer blow at a substation during the winter and we were out for 48 hours while they worked to replace it under blizzard conditions. A family relative and I were taking turns driving a generator a few miles away between our homes each time it ran out of fuel so the sump pump, some outdoor lights, the refrigerator, and the baseboard furnace (didn't have forced air at the time, but could heat to 76F quickly before fuel ran out and keep the pipes from freezing) could be operated. That was a chilly and windy day for sure.

I will say, I do have a ticket open with Verizon that's two months old for a line in North Tonawanda I take care of. Has recurring issues with it and I'm holding Verizon to it since it breaks every 6 months and they won't run Fiber to the place.

With how warm of a summer it was in the Northeast though, if the Hurricane is of any indication, Winter is going to be a big mess. One of my favorite vacation spots in Pennsylvania got hit with 14 inches of snow overnight. I can see some of that coming to WNY in the coming weeks. They're already predicting some potential snow this weekend. Looking forward to the roads being a mess again, since many of them out here are freshly paved and people can't seem to control their speed. First snow comes, I can guarantee tailgating will be abundant, lots of rear ends will be smashed in, and plenty of cars will be on the side of the road stuck in a ditch. The same stuff that happens during the summer, only worse in the winter. All of the speeding (and 0-60 in 2 seconds drivers from an intersection 500ft away) around here makes me lose my ability to gauge speed, which is quite dangerous.



Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
reply to patt2k

After being up all night my service went down again this AM and is still down. There are now two kinds of tenants in my building. Those with FIOS and those who have now ordered it.



tonyram57

join:2001-11-08
Brooklyn, NY

said by Pathfinder:

After being up all night my service went down again this AM and is still down. There are now two kinds of tenants in my building. Those with FIOS and those who have now ordered it.

At least you can get FiOS. You are lucky when it comes to that. All I can get is TWC or DSL. I been having problems with my connection since the end of August way before the hurricane. I swapped the modem six times and now own one. Same crap the modem shows it is connected fine but the connection goes dead and I can't ping crap then after about 20 or so minutes it is working again. Signal strength from the modem page shows great levels. Connection is fine for about two weeks then starts up again. Like I said TWC is my only option.

adrman
Premium
join:2007-08-23
New York, NY
kudos:1
reply to patt2k

Lost internet on Monday night when the power went down. I had my system on a battery backup, but still nothing. Internet came back up with the power at 4am today.


Keefer21

join:2012-07-06
Hilton, NY
reply to patt2k

No video or web outages here in Hilton NY, Digital phone or w/e its calling it self these days is experiencing some hiccups. Calling out im getting a human recording saying due to network congestion blah blah. and incoming calls are getting a " all Circuits are busy" but other than that i never lost anything during the storm here.



usrules

@optonline.net

Weird stuff happening to TWC in NYC zip 10075. Service went down in at least 2 buildings in our area (that I know of) Saturday 11/3 way after the storm has passed... We are out for 3 days now and they have no clue when service will be restored. CSR told me there is an issue with CMTS not with the cabling FWIW...