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Jabbu
Premium
join:2002-03-06
reply to Rick4769

Re: [TWC] My Services has been down for 23 out of 24 days in WNY

Hob is correct.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

I normally am

Hob♠



Rick4769

@rr.com

It was corrected overnight with a firmware upgrade on the Arris TGB52. I wasn't the only one with the problem according to Tier 3.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

said by Rick4769 :

It was corrected overnight with a firmware upgrade on the Arris TGB52. I wasn't the only one with the problem according to Tier 3.

Interesting thats exactly the modem i have, I have not seen the same issue.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

I have been having the same problem. Does not load the site.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

said by shanef92003 :

I have been having the same problem. Does not load the site.

Thats a little hard to respond to without any more info.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Rick4769

@rr.com

Call TWC customer service and request Tier 3 support. They will fix the problem for you the same way the fixed the problem for me. Your modem probably needs a firmware update.


Kaz1nc

join:2011-07-09
Raleigh, NC

Doubtful this would be a modem issue, as it has not been working for months for me, tried at several different locations on and off my home network. Raleigh NC area.



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

said by Kaz1nc:

Doubtful this would be a modem issue, as it has not been working for months for me, tried at several different locations on and off my home network. Raleigh NC area.

Something badly wrong. Myservices has certainly not been down for months!

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

Satch

join:2009-11-25

said by hobgoblin:

said by Kaz1nc:

Doubtful this would be a modem issue, as it has not been working for months for me, tried at several different locations on and off my home network. Raleigh NC area.

Something badly wrong. Myservices has certainly not been down for months!

Hob

Agree Hob,

If anyone is having issues with My Services for more than two days, call and get this checked out!

Satch