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jeffinKenner1

join:2012-10-29
Kenner, LA

4 edits
reply to odog

Re: [LA] Registering new modem?

ODOG, I sent you the info. I'm glad you can try to help. Upload has had issues, but now my download is suffering too. I'm having another tech come out to check the line quality. The last one said there was nothing wrong but a "little noise" in the outside box. That didn't sound good.

Speed test would be like this 18000 download 120 k upload. Today it was worse, 5000 download, 200 k upload

Ping seems unusually low when this is happening. It used to be 18-22 ms. Ping is unusually low when I have the issue, its 10 or less when upload doesn't work. I use speedtest.net, cox test in internet tools, and cox business speed test.

1. Tried 3 different computers directly connected to modem.
2. Purchased a new cable modem. Started happening again.
3. Tried with router like I orginally had it.
4. Purchased a new router. Tried 3 I had plus the new one. Same thing.

It started 2 weeks ago. I have never had this problem since I've been with Cox.

Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Serial Number:
Firmware Build Time: Dec 21 2010 15:52:06

jeffinKenner1

join:2012-10-29
Kenner, LA
Thanks ODOG.