|reply to rcncares |
Re: [Storm 2012] Outages NYC
Restoration numbers keep going up in every borough but Queens. There are apparently more inaccessible sites today than on Saturday. We also don't get a specific list of sites to be addressed like they've linked to their site for Manhattan.
I apologize for some of my stronger comments above as conEd has indeed dropped the ball here as well. That pole at 28th & Ditmars being charred to a crisp, listing 30 degrees and useless since last Thursday is their fault. And they're giving themselves to the 9th to fix it.
This whole situation is unbelievable. I've contacted my councilman and congressmen. I can fathom no explanation for the situation in 11105 except for inadequate allocation of labor.
MaggsLife is awesomePremiumReviews:
|reply to rlyacht83 |
Well folks, cut RCN some slack here. It's not like they can control the weather! Also keep in mind they have to provide power to 1,000s of nodes and when the batteries fail, they can't do much if they can't get to them. People expect cable companies to walk on water. You should definitely go to Time Warner if you feel RCNs services are sub par, be prepared for a shock to the wallet though, when the promo rate expires. I've priced the same services (triple play) I get from RCN with Time Warner it's $110 for 12 months ($30 cheaper), this doesn't include the $30 or so dollars in taxes and fees assessed on your cable bill, so essentially it's a wash.
You try to piece this together, and splice hair thin strands of fiber optic, take a look at this photo of a NYC manhole. Now assume that manhole is filled with 4 foot of salt water and electrical cabling. What RCN tech wants to die so you can get cable service?
Hello, is anyone out there.
Well, they can't blame this on the weather. Most of Astoria has lost all services. I didn't lose any services from the weather, so please explain why the whole area is out now without any explanation.
|reply to Maggs |
My job is complex too, but I can't avoid my responsibility to do said work by melodramatically describing it's technical aspects. If I made my clients wait for service like this, they would go elsewhere, rightly. And to repeat: how long should I wait? Two weeks? A month? At what point am I voluntarily choosing to be a chump?
|reply to PorthosJon |
I am in the same situation as porthosjon where fortunately I was unaffected by sandy however at around 10:30 last night, I lost my internet. I called tech support twice but it was just a waste of my time. I too live in astoria.
|reply to PorthosJon |
Queens - Update
¡This was a part of the major fiber damage due to a Con Ed pole fire that feeds service into the area. We have been working on it nonstop and I believe the repair is complete.
¡This repair affects many customers in Queens based around our 43rd Ave hub.
Our updates have been posted on: »rcn.com/j/stormwatch
Updates on power outages and service restores as of November 6th at 12 noon:
New York City - overall in New York, since the storm hit, 84% of customers have been restored. This mirrors the progression of power restoration throughout the city.
We continue repair work and now prep for a noreaster storm headed to our area expected for Thursday.
Some locations remain inaccessible. See NYC inaccessible sites list on »www.rcn.com/j/stormwatch
Lower Manhattan - below 39th on the East side and below 31st St on the West side.
Stuy Town - Peter Cooper Village still flooded; RCN crews are awaiting access.
Many sites have now been moved off generator power and back onto the electrical grid.
Electricity stable in lower Manhattan.
Queens - Update on Astoria and Maspeth.
This was a part of the major fiber damage due to a Con Ed pole fire that feeds service into the area. We have been working on it nonstop and I believe the repair is complete.
This repair affects many customers in Queens based around our 43rd Ave hub.
Brooklyn - has 98% of customers restored. For the Oceana Complex, RCN crews have accessed six out of the nine buildings there and have restored video services. This complex was badly flooded and water is still being pumped out. Continued visits to these areas to attempt access for restore.
With gas and diesel shortages, RCN crews are conserving fuel and prioritizing vehicle usage.
Additional crews are on the ground from Washington, DC providing relief and support to New York technicians.
Lehigh Valley - Utility company reports confirm that 3,525 homes in the Lehigh Valley are without electrical power as downed trees and other impairments continue to hamper restoration progress.
The RCN areas still affected by a lack of electrical service are Williams Township and small sections of Riegelsville and Emmaus. These areas have numerous trees and pole lines down; the power company is working to restore power in these areas. Crews continue to work here where electrical restoration has occurred.
Construction continues to track and restore 52 locations with damaged plant, 53 areas have already been restored.
Our walk-in customer service center in Bethlehem is open for business as follows: Monday-Thursday - 8am-6pm, Friday - 8am-8pm and Saturday - 8:30am-1pm.
Philadelphia/Delaware County - Continuing issues are now being addressed on an individual basis.
Storm Restoration Update:
LHV - Downed trees & other damage continues to hamper completion of RCN's restoration progress. Visit »rcn.com/j/stormwatch for location detail.
NY Astoria..The outage in this area is a result of damaged fiber which was caused by a downed Con Edison power line. Access to the area was delayed due to a clearly hazardous condition with live power lines lying across our fiber. We have the fiber crews currently working in this area to make repair. We are hoping to have impacted customers up and running by early afternoon. Con Edison owns the poles and RCN must wait for access until they have completed their work. We share your frustration trying to get this resolved.
New York City - Crews began a very early morning blitz on repairs in an anticipation of approaching storms.
We continue repair work and are preparing for the Noreaster storm headed to our area.
A manhole fire in lower Manhattan caused a fiber burn near 75 Wall Street. Crews are working to assess damage at this location.
View detailed report on unaccessible buildings with remaining restoration available at »rcn.com/j/stormwatch
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