i was recently shipped a 3801hgv to replace my 3800hgv for intermittent connection issues that would require a reboot. My problem is that my new 3801 will not connect to the Internet at all. I can connect to the 3801 via wireless, but there is no outside connection. I really think this must be a simple setting on the 3801 since I can simply put my 3800 back and it works, but AT&T level 2 support wants to send a tech out. I'm hoping someone can help me before Saturday.
i moved the 3800 red "broadband" connection to the 3801 red "ONT" connection and then the obvious power cable and Ethernet connections.
The broadband light is lit solid green and the service light blinks green for several minutes and then goes out.
When I go to the the 2wire home portal, I go to "settings" then "diagnostics" and on the link test page, it shows "IP connection: An Internet address could not be obtained" if I go to "broadband" tab, it shows "Internet: (yellow dot) connecting" and " broadband link: (green dot) connected"
Links to images are below.
Thanks in advance
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