sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
reply to shebmeister
Re: Notice: SCHEDULED MAINTENANCE Oct 29 Midnight to Oct 30 4am Your ticket number has been sent on to Nick. Not a good idea to post that in a public forum.
@slavaluk: We don't have any system set up currently for SMS alerts, but I can propose such to the Programming department. In the meantime, we do have the Network Status page (»www.dslextreme.com/support/networkstatus) as you mentioned, and also do provide notices via Twitter and Facebook.
@shebmeister: You should be good to go now. I'll have a tech call you to follow up and confirm.
thanks - it is verking!!
the only reason I posted my ticket number is first level of tech support said it would take 24hrs.
Thanks for your help
Glad to help! Btw, the Tier 1 rep probably should have worded it better - our Tier 2 support aims to address all escalated tickets WITHIN 24 hours, not that they wait a minimum of 24 hours before working them, heh. You're always welcome to send me an IM here though, I'm usually pretty prompt in addressing such.