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dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:30

1 recommendation

reply to sashwa

Re: Notice: SCHEDULED MAINTENANCE Oct 29 Midnight to Oct 30 4am

@slavaluk: We don't have any system set up currently for SMS alerts, but I can propose such to the Programming department. In the meantime, we do have the Network Status page (»www.dslextreme.com/support/networkstatus) as you mentioned, and also do provide notices via Twitter and Facebook.

@shebmeister: You should be good to go now. I'll have a tech call you to follow up and confirm.

@sashwa: Thanks!

shebmeister

join:2011-09-30
Torrance, CA
thanks - it is verking!!
the only reason I posted my ticket number is first level of tech support said it would take 24hrs.

Thanks for your help
the sheb


dslx_nick
Premium,VIP
join:2011-12-24
Chatsworth, CA
kudos:30

1 recommendation

Glad to help! Btw, the Tier 1 rep probably should have worded it better - our Tier 2 support aims to address all escalated tickets WITHIN 24 hours, not that they wait a minimum of 24 hours before working them, heh. You're always welcome to send me an IM here though, I'm usually pretty prompt in addressing such.