Re: New 2wire 3801hgv not working, but it is replacing a 3800hgv

Author	All Replies
wayjac Premium,MVM join:2001-12-22 Indy	reply to Jonatay Re: New 2wire 3801hgv not working, but it is replacing a 3800hgv Your uverse internet connection requires the use of 802.11x authentication, which means the 3801 will not authenticate until after at&t enters the 3801's certification
wayjac Premium,MVM join:2001-12-22 Indy	to forum · permalink · 2012-10-30 14:18:23 ·
jonatay @att.net	can they do that over the phone? or does a tech have to come out for that?
jonatay @att.net	to forum · permalink · 2012-10-30 15:28:33 ·
wayjac Premium,MVM join:2001-12-22 Indy	said by jonatay : can they do that over the phone? or does a tech have to come out for that? I can't answer that question......... You could ask for help with this in the at&t direct forum
wayjac Premium,MVM join:2001-12-22 Indy	to forum · permalink · 2012-10-30 17:38:49 ·
ILpt4U Premium join:2006-11-12 Lisle, IL kudos:4 Reviews: ·AT&T U-Verse	reply to jonatay You need a group called "Tier 2 ICU" to remove the old modem's MAC address/info from the ONT, and then your new modem can connect to the ONT and authenticate Modem swaps on FTTPs is always a bit of an adventure Either a post in the AT&T direct forum or shoot off an email to uversecare@att.com with your account and contact info, and a link to this thread
	to forum · permalink · 2012-11-01 02:02:17 ·

Equipment Support > Hardware By Brand > 2Wire > New 2wire 3801hgv not working, but it is replacing a 3800hgv