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JayKl

join:2012-10-28
reply to adrman

Re: SB6141 Can't access modem config manager

Can you please give me the telephone number for TW L3 support.
Lower level support is poorly trained and cannot address the problem.
I am having a similar problem with dropouts after installing an Sb 6141.
I can access the configuration menu including an error log that lists multiple entries that I cannot properly interpret.
Time Warner claims they cannot access my 6141 remotely which is strange since the unit works properly in between dropouts.


fekix

@tmodns.net
866-506-0218 level3?

adrman
Premium
join:2007-08-23
New York, NY
kudos:1
reply to JayKl
Sorry, I've been out of touch for a bit. Phone is 866-506-0218. Also, just a general update. After being minus service since Monday night, a corrected provisioning file was not pushed when I powered back up this am. I'm still locked out of the config. Once things stabilize around here, I'll be getting in touch with L3 again.

adrman
Premium
join:2007-08-23
New York, NY
kudos:1
reply to fekix
Yes that's the # for L3.

As an update to all else concerned, I spoke with L3 this am. The fix is in testing stage and will be pushed once it's verified as good. I've now been included in the test group and will have it pushed sometime today. Also, the agent I spoke with was aware of this thread.