reply to NightOwl2
Re: [TWC] TWC still charged me modem rental fee!
said by NightOwl2:My statements are dated the 17th or 18th of each month. My billing cycle runs from the 24th to the 23rd.
Did not have the charge, correct? That's good as often billing is created 10 days prior to the generated date. (or, was your bill generated October 18th with actually billing cycle the 28th?)
For whatever reason I am getting an error message when trying to view my bill online.
(August) without modem fee was $31.67.
(September) with modem fee was $34.31.
(October) after I returned their modem, is $30.53.
I can only speculate that the lower October amount includes a prorated credit for prepaid modem rental.
Edit: I was finally able to view the bill PDF. In fact, they did credit my account from the date the leased modem was disconnected (11 Oct), not the date I returned it to the TW Store. So I, at least, can't complain.
Find your USNG coordinates: