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AliceZ
join:2007-06-24
NYC

AliceZ to Satch

Member

to Satch

Re: [TWC] Service our in Queens, NY?

I am in an apartment building in Jackson Heights (close to Manhattan). Not that bad. Outer regions of Queens I heard have been hit quite badly.
Service has been out now 24 hours. Guess we will never know when the service will be "up and running" again.
But I don't know how we will know when the service has been restored.
NightOwl2
join:2012-03-19

NightOwl2

Member

I'm not sure what number you are using, but 1-800-892-4357 (1-800-TWC-HELP) is posted on the TWCUntangled Blog regarding all customers in NY and NE area affected by Sandy.

Racerbob
Premium Member
join:2001-06-24
Webster, NY
·Frontier FiberOp..

Racerbob to AliceZ

Premium Member

to AliceZ
said by AliceZ:

But I don't know how we will know when the service has been restored.

If you turn your TV on and it works, then you will know service is restored.

When I look at some of the destruction in your part of the state and New Jersey, the last thing that I worry about is TV service. Up here in upstate, we lost cable TV and internet last night for a while. When I think about what some people are going through in the hard hit areas, I really didn't care too much about my loss of service.

AliceZ
join:2007-06-24
NYC

AliceZ to NightOwl2

Member

to NightOwl2
Yes, that is the number I have been calling and continue to get the recorded message. Everyone in my building is reporting the same. As I said: Guess we will never know when the service will be "up and running" again. And I don't know how we will know when the service has been restored, other than to keep turning the Box/TV on.
(My orginal reason for posting this thread was (just) to make sure there was nothing wrong with my Box/TV. I thought other people in my area would post that they were having same problem.)

Elyria
join:2011-10-12
Elyria, OH

Elyria to Racerbob

Member

to Racerbob
quote:
If you turn your TV on and it works, then you will know service is restored.


There's one side [the cynical one] that's kinda thinking the outage
could possibly be 4-5 years for a certain building

bbchris2nd
Joke Factory
join:2010-09-03
Australia

bbchris2nd to AliceZ

Member

to AliceZ
said by AliceZ:

Everyone in my building is reporting the same.

You have the answer now. There's nothing wrong with your Box/TV.