O Canada! > Canadian > TekSavvy > [Cable] Internet down in Ottawa - Richmond POI

[Cable] Internet down in Ottawa - Richmond POI

Can't see the logs. Share them properly or directly copy+paste here please.

reply to Deaks2
Same here. Anyone else having issues? My modem gets an upstream and downstream connection but cannot DHCP. Just seems to endlessly cycle through the connection process. My connection has been down since about 3pm today.

reply to Guru

TimePriorityCodeMessage
Oct 30 2012 22:09:583-CriticalD01.0DHCP FAILED - Discover sent, no offer received;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:09:243-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:463-CriticalI02.0REG RSP not received;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:464-ErrorI271.0T6 Timeout and retries exceeded;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:463-CriticalI251.3Registration RSP rejected unspecified reason;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:465-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:363-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:073-CriticalI02.0REG RSP not received;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:074-ErrorI271.0T6 Timeout and retries exceeded;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:073-CriticalI251.3Registration RSP rejected unspecified reason;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:08:075-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:07:333-CriticalI02.0REG RSP not received;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:07:334-ErrorI271.0T6 Timeout and retries exceeded;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:07:333-CriticalI251.3Registration RSP rejected unspecified reason;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:07:335-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:07:263-CriticalR02.0No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:06:563-CriticalI02.0REG RSP not received;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:06:564-ErrorI271.0T6 Timeout and retries exceeded;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:06:563-CriticalI251.3Registration RSP rejected unspecified reason;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
Oct 30 2012 22:06:565-WarningZ00.0MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f7:58:ae;CMTS-MAC=00:14:f1:e5:bf:a8;CM-QOS=1.1;CM-VER=3.0;
 

reply to Deaks2
Looks like the CMTS doesn't know about your modem. They've probably re-jigged the CMTSs, possibly splitting one or more of them, and lost your configuration along the way.

Eg. your modem may still work perfectly well at somebody else's house (on a different CMTS). You might speed things up by testing that theory yourself while waiting for service to be restored.

If the problem persists, you'll have to "suggest" this as a cause to Teksavvy and hope they have a way to ask Rogers about that specific problem.

Could this be caused by my SB6120 firmware being older? I have version SB_KOMODO-1.0.6.1-SCM00-NOSH. I know that some people have been having issues with upstream bonding.

reply to Deaks2
I'm down too, in Westboro.
Register Connection Failed.
And only getting 1 channel found on downstream and upstream and the channels keep changing.

SB_KOMODO-1.0.6.1-SCM00-NOSH is the latest btw.

That's what I am getting. Maybe an upstream bonding upgrade gone wrong?

It looks like we maybe having an issue in Ottawa...I am looking into it now.

I am the TSI Duty Mgr today.
--
TSI James - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Thanks James!

My tv works fine.

reply to Deaks2
Hmm I already opened a ticket with Chris.
My logs are also the same as Deaks2's.

reply to Deaks2
It went down at almost exactly 1:29PM if that helps.
Text sent to me "Network Supervision Fault" :P

reply to Deaks2
And it's back up.
Edit: Spoke too soon, rebooted modem because it only had 1 channel down and up, now it's still down.

I'm back up. Still 4x1.

Glad to hear you guys are back up and running.

1-877-779-1575 is our number if you are having any other issues that is open 24/7.

Cheers
--
TSI James - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

reply to Deaks2
I'm back up again too but its 1x1, ip changed, getting 4mbps :/