CCTS is just going to say they didn't take anything away. You ASSUME a cap.

I have been having the same issues myself with Rogers. My last 3 bills have gone from $117 to $589. I have gone over my invoices from the last year like 3 times just to make sure and i did not receive any notification myself. I also remember calling Rogers earlier in my contract to confirm how the data scaling worked and remember him telling me that my bill will cap at $117 a month and its considered "unlimited data" (his words). I really hope that I can get in touch with the right people at Rogers to correct this situation.. preferably this Chris guy since the last 4 people i have talked to are just pretty much explaining to me how it works NOW and not listening to a word I say at all.

So is the cap on overage charges back on now at $100 like I have heard, or are people still having problems?

I am looking at dumping my 4G Xplorernet Sat, and my Bell turbo Hub, and go to a Rogers only setup.....

Even if the overage charges are now $100, as long as I get low latency, and good speed, I am ok with that.

Is there anywhere in the contract that the overage cap price limit is mentioned?

Thanks

R

So is the cap on overage charges back on now at $100 like I have heard, or are people still having problems?

I am looking at dumping my 4G Xplorernet Sat, and my Bell turbo Hub, and go to a Rogers only setup.....

Even if the overage charges are now $100, as long as I get low latency, and good speed, I am ok with that.

Is there anywhere in the contract that the overage cap price limit is mentioned?

Thanks

R

I would like to see a group of people do it together as well.

Very possible they will treat this as a group anyhow to keeps Rogers costs lower. After-all is it run by the same industry you are filing against.

We have received your complaint XXXXXXXXXXXXXX and hereby advise you that your complaint falls within the scope of our mandate and will be processed in accordance with our Procedural Code (the “Code”), which can be found at: »www.ccts-cprst.ca/en/documents/p···ral-code

I had to talk to 3 different people before I was able to get someone who understood that I had never received either a bill message or an email informing me of the overage policy change.

The first guy just plain hung up on me. The second person told me that I should be happy because clearly the $50 max overage caps I had been paying were billing errors and by rights I should have paid way more than that. The last person I talked to actually checked my file and because she was unable to verify that I had been informed of any billing changes, she was able to credit the overages for that month.

Hopefully this is resolved now. All I know is that I certainly will try to use the least amount of data possible for the duration of my 2 year contract.

Hopefully this is resolved now. All I know is that I certainly will try to use the least amount of data possible for the duration of my 2 year contract.

We sent some of our Rocket Hub Customers a letter or email and a bill message between June and July this year to remind them that overages will be charged at $10/GB.

Don't know about your bill but if Rogers was to charge me an overage charge they better damn well PROVE TO ME they did it which they do on the protion "used XXX mb" otherwise how could they justify charging?

Since there is proof that it was offered, the CCTS will be forced into acting.

Since there is proof that it was offered, the CCTS will be forced into acting.

This is not a CCTS complaint.

They sent me back a reply saying they have reviewed my case, and it DOES fall within their scope mandate.

Tbh all his post on this page sounds like he's a rogers employee using scare tactics... Just spent 4 hours trying to resolve this, with no progress. Basically had the girl picking her words carefully to say that overages have been reflected on this month's bill without admitting that as of this month there has been a change to my contract so that I now actually get charged for sed overages. Going to contact the CCTS tommorow and see what they have to say. Apparently its not written down anywhere but i have 2 and a 1/2 years of bills that show the 50$ cap in place. If anyone has suggestions for wireless isp providers near caledon, that would be appreciated. Looking into ica and xplornet atm.

Seriously. If you are going to pretend to know what you are talking about, at least have the balls to say that you aren't sure, or don't really know before trying to discourage people from filing as a group, or to seek help from a consumer group to have it all consolidated.

6.16 The Commissioner may consolidate, and take action with respect to, two or more complaints filed by or on behalf of two or more Customers relating to the same Participating Service Provider and arising from the same transaction or occurrence or series of transactions or occurrences

6.17 Subject to Section 6.18, the Commissioner shall not consider and shall take no action with respect to a single complaint filed by or on behalf of more than one Customer.

6.18 Notwithstanding Section 6.17, the Commissioner may take action with respect to a complaint filed by or on behalf of one or more Customers, provided that:
(a) each Customer to which the complaint relates is specifically identified and has authorized that the complaint be filed on behalf of such Customer;
(b) the complaint relates to the same Participating Service Provider and arises from the same transaction or occurrence or series of transactions or occurrences; and
(c) the Commissioner considers that it is appropriate and efficient to do so.

I don't see your purpose in discouraging people to trying to pretend things aren't true.