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RandomBlue

join:2012-10-30
Rogers, AR
reply to RandomBlue

Re: [AR] Outages, slowdowns and question about UPS usage.

Click for full size
Last 6 minute event
Here's current info based on what was requested in the forum sticky:

Symptoms: 3-4 second dropouts/lost connectivity every now and then throughout the day and longer periods with high PL and slow or no connectivity, sometimes lasting 5-10+ minutes.

Modem: Cisco DPC3010
Router: Asus RT-N16 running TomatoUSB 1.28 (it's been running fine for several months)
Speed Tier: Ultimate
Signal Levels: 41.0-41.9 for all 5 channels, has been in that range every time I've looked.
Splitters: None, plugged directly into the wall except for the video filter/trap added by the tech earlier today.
Speed tests: All are fine when the line is actually working now.
Pingplotter results will be attached.
Tweaked? - No, Windows 7 and Windows 8
Wired/Wireless: Wired - gigabit ethernet
Bypassed router: No, but I have rebooted it during long outages with no change. The cable modem also has trouble reconnecting during the long outages.
TV Affected: No

Modem signal info during last medium duration event (6 minutes):

Power Level: Signal to Noise Ratio:
Channel 1: 0.0 dBmV 41.8 dB
Channel 2: -0.3 dBmV 41.1 dB
Channel 3: -0.3 dBmV 41.8 dB
Channel 4: -0.3 dBmV 42.0 dB
Channel 5: -1.4 dBmV 41.4 dB
Channel 6: 0.0 dBmV 0.0 dB
Channel 7: 0.0 dBmV 0.0 dB
Channel 8: 0.0 dBmV 0.0 dB

Upstream Channels
Power Level:
Channel 1: 44.0 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV

I'm attaching a screenshot of the PingPlotter tracking of the last 6 minute event with 17% PL to the first hop and no ability to open any websites.