http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27673223 en Thu, 23 May 2013 05:09:20 EDT Thu, 23 May 2013 05:09:20 EDT http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27683240 http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27683240 Thu, 01 Nov 2012 13:16:48 EDT http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27677778 http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27677778 Tue, 30 Oct 2012 23:18:53 EDT http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27677491 http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27677491 Tue, 30 Oct 2012 22:04:49 EDT http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27677346 http://www.dslreports.com/forum/Re-VOD-No-VOD-channels-at-all-Rant-27677346 Tue, 30 Oct 2012 21:10:40 EDT http://www.dslreports.com/forum/VOD-No-VOD-channels-at-all-Rant-27673223
My latest attempt involved their worthless chat app, and I told them I was trying to figure out what I needed to subscribe to, since VOD said I was not subscribed. The marketing guy handed me off to tech support, who said I needed to subscribe to the on-demand versions of their hd packages (Gee, that wasn't exactly obvious when I did the order...) and handed me back to marketing. Then the chat session mysteriously disconnected.

I'm sure their organization is filled with nice polite people, but their competence appears to be severely lacking. I'm honestly sick of spending hours and hours with these **bleep** trying to get what should be a minor problem corrected. After being a loyal early adopter of their fios service, I'm about ready to pull the plug on the whole thing over their lack of support.

DirecTV is looking better and better...]]> http://www.dslreports.com/forum/VOD-No-VOD-channels-at-all-Rant-27673223 Mon, 29 Oct 2012 20:53:37 EDT