reply to JimG
From the top of this forum:
Welcome to the Broadband Reports Verizon Fiber Optics (FiOS) Forum, an independently operated and maintained user community resource for the discussion of information, problems, solutions and questions related to Verizon FiOS services, including system fiberization, deployment and service areas, availability, user support issues, troubleshooting, and as a general resource for users and those interested in Verizon fiber optical systems.
This forum isn't run by Verizon nor is there any guarantee that a Verizon rep will see your thread and reply.
I would call Verizon and ask what's going on. Good luck on getting FiOS out your way.