Topic 'Re: Superfast 150/65 service!! err.. no :)' in forum 'Verizon Fiber Optics' - dslreports.com

Re: Superfast 150/65 service!! err.. no :)

Wed, 07 Nov 2012 09:15:08 EDT

buckweet1980 posted :

said by buckweet1980:

Just wanted to chime in on this. I am located in Pittsburgh, PA and I am currently subscribed to the "basic" 15/5 service. We were having speeds where we were literally lucky to be downloading at 30 KB/s and the tech said he had no clue what was wrong. Once a night had passed, everything had suddenly returned to normal and we were actually getting slightly faster speeds than normal. They were not able to explain why this had happened.

What area are you in?? Also when did it get corrected? I am in the Mount Troy area just north of downtown..

To reiterate my issue was NOT related to the hurricane.. I was getting major packet loss just to my first hop router days before the hurricane hit.

I live on Spring Garden. We were having pretty much the same issue it seems.

Yeap, next door to me pretty much :) Chances are you were on the same card as me.

Re: Superfast 150/65 service!! err.. no :)

Wed, 07 Nov 2012 07:54:41 EDT

praetoralpha posted : Pittsburgh here too. I noticed nothing wrong on my 50/25 in Robinson through it all.

Re: Superfast 150/65 service!! err.. no :)

Wed, 07 Nov 2012 06:28:28 EDT

eddie12390 posted :

said by buckweet1980:

said by eddie12390:

I live on Spring Garden. We were having pretty much the same issue it seems.

Re: Superfast 150/65 service!! err.. no :)

Thu, 01 Nov 2012 16:29:24 EDT

buckweet1980 posted : speed is nice..

i keep thinking that this 150meg circuit is total overkill (it really is), but being even being on the LTE connecting getting 1MB/sec was slow to me :P

Re: Superfast 150/65 service!! err.. no :)

Thu, 01 Nov 2012 15:53:53 EDT

Mces97 posted : Internet seems to have been brought back up to full speed. Last night jumped to about 75Mb/s, now seeing about 130Mb/s. Happy with that for now

Re: Superfast 150/65 service!! err.. no :)

Thu, 01 Nov 2012 14:20:21 EDT

buckweet1980 posted :

said by eddie12390:

Re: Superfast 150/65 service!! err.. no :)

Wed, 31 Oct 2012 21:12:11 EDT

Mces97 posted : Hopefully Verizon can fix this as fast as they can with all the damage that probably occurred. Not sure if this was hurricane related as I see people had problems before the hurricane, but I was on hold for like 20 minutes, then on the phone for another 20 to finally be told it looks like its somewhere on Verizon's end. Weird that my upload speed is maxing out at 65Mb/s, but download is only 10Mb/s, when it should be 150

Re: Superfast 150/65 service!! err.. no :)

Wed, 31 Oct 2012 18:34:42 EDT

eddie12390 posted : Just wanted to chime in on this. I am located in Pittsburgh, PA and I am currently subscribed to the "basic" 15/5 service. We were having speeds where we were literally lucky to be downloading at 30 KB/s and the tech said he had no clue what was wrong. Once a night had passed, everything had suddenly returned to normal and we were actually getting slightly faster speeds than normal. They were not able to explain why this had happened.

Re: Superfast 150/65 service!! err.. no :)

Wed, 31 Oct 2012 18:04:50 EDT

RolteC posted : Finally got to a hotel with good speeds. Remoted back into my machine at home and my 150/35 line is only testing at 12/68

Re: Superfast 150/65 service!! err.. no :)

Wed, 31 Oct 2012 11:30:08 EDT

Mces97 posted : I was just gonna make a new post about this, but I see people also have this issue. I am in queens ny. Last night I saw speeds at 50Mb/s down, and normal upload speed on my 150/65. Now I am seeing only like 15Mb/s down. Im sure Verizon is aware of the problem and going to fix it.

Re: Superfast 150/65 service!! err.. no :)

Wed, 31 Oct 2012 09:35:51 EDT

buckweet1980 posted : Yeah sorry.. i always call Verizon VZW, just a habbit..

The issue was on their end and it started saturday, so well before hurricane time. I'm in Pittsburgh and we barely got any of the storm, just a bunch of rain.

Issue was at the CO I'm sure, although I was never officially told. It was just magically fixed. When the guy came out he switched ONT, switched routers, switch fiber path back to the fiber hub, etc.. None of it corrected the problem. Then magically the next morning it was fixed. I'm thinking he finally got through to someone to fix it, or they knew there was a problem on the CO OLT and that was the night there was scheduled maintenance to replace a bad card.

No charge.. He even gave me another 424 revision I router, which I have no use for.

Re: Superfast 150/65 service!! err.. no :)

Tue, 30 Oct 2012 17:31:28 EDT

watice posted : that something that happened yesterday might've been a hurricane. my speeds are all over the place, with a regular 42mbps down during nonpeak hours (4am), and down to 3mbps right now.

assuming you meant verizon came to diagnose it, not VZW. were you charged for the truck roll?

edit: in my case, i'm suffering from outage issues that is slowing down my inet, sometimes. Checked with my account here: »www.verizon.com/outage (under reset ONT now)

Re: Superfast 150/65 service!! err.. no :)

Tue, 30 Oct 2012 10:39:54 EDT

buckweet1980 posted : Service magically restored this morning.. yay!!

It's crazy that I was using my LTE phone to tether and getting 1MB/sec, but on my 150Mb FIOS I could only get around 50KB/sec on a single TCP session..

Packet loss is a killer!

Re: Superfast 150/65 service!! err.. no :)

Mon, 29 Oct 2012 15:11:16 EDT

buckweet1980 posted : Had a different guy come out today.. Said it wasn't really the light levels, but went ahead and replaced the ONT and troubleshot the whole path..

Issue looks to be a GPON card at the CO.. But of course with the hurricane going on he can't get through to anyone..

Argh, perfect timing, lol.. The packet loss is so bad I can barely do anything on the web.

Re: Superfast 150/65 service!! err.. no :)

Mon, 29 Oct 2012 08:53:39 EDT

buckweet1980 posted : Tech came out last night.. turns out lite levels are low for the wavelength used for data services. video lite levels are fine.

Issue is back somewhere between the ONT and the CO. Bad splice or patch probably.

Re: Superfast 150/65 service!! err.. no :)

Sun, 28 Oct 2012 22:22:56 EDT

Jackarino posted : Interesting

Superfast 150/65 service!! err.. no :)

Sun, 28 Oct 2012 08:32:15 EDT

buckweet1980 posted : Something happened yesterday with my FIOS service, I now have some interesting speeds with my 150/65 service. I've had the quantum speed since it was launched with no issues until yesterday. It seems like I have cables reversed now too, lol..

Anyways VZW is coming today to fix it.. Speeds are no different with a router in place or directly connected to the ONT with a laptop. The phone line is garbling a bit, but TV has seemed to be okay overall.. So definitely an issue at the ONT or deeper into the FIOS infrastructure.

Downstream packet loss is very high right now, it makes downloading very very slow. Thought you guys might get a kick outta this..