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andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

1 recommendation

reply to deannnnn

Re: iGuide A30

And then you have millions of pissed off customers if something goes wrong. They tend to start with a very small area to look for major bugs. Then expand to find more bugs.

Also, in some cases, there could be changes needed at the head ends to support certain features.



FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL

said by andyross:

And then you have millions of pissed off customers if something goes wrong. They tend to start with a very small area to look for major bugs. Then expand to find more bugs.

Also, in some cases, there could be changes needed at the head ends to support certain features.

No offense Andy, as I love chatting with you, but Comcast has used this method every time they have launched any guide software and it's still always loaded with bugs. I really think the point is moot. I think the real reason they don't push more areas at the same time is that their infrastructure is so unorganized and old that they first can't coordinate their efforts and second when they finally due I think the hardware fails.
--
"The relationship between what we see and what we know is never settled..."


mikedz4

join:2003-04-14
Weirton, WV

I do believe (correct me if i'm wrong) that we all got iguide at the same time.


Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to FifthE1ement

said by FifthE1ement:

said by andyross:

And then you have millions of pissed off customers if something goes wrong. They tend to start with a very small area to look for major bugs. Then expand to find more bugs.

Also, in some cases, there could be changes needed at the head ends to support certain features.

No offense Andy, as I love chatting with you, but Comcast has used this method every time they have launched any guide software and it's still always loaded with bugs. I really think the point is moot. I think the real reason they don't push more areas at the same time is that their infrastructure is so unorganized and old that they first can't coordinate their efforts and second when they finally due I think the hardware fails.

The S26 Guide update for SA/Cisco STBs is the perfect example of this. It was deployed to about 12% of Comcast's SA/Cisco STB customers before it was halted in September to fix bugs. It is scheduled to restart being deployed this month. The deployment was scheduled to be finished this year, but now the deployment is scheduled to end in early 2013.

The S25 Guide deployment also had to be stopped to fix bugs.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to FifthE1ement

said by FifthE1ement:

said by andyross:

And then you have millions of pissed off customers if something goes wrong. They tend to start with a very small area to look for major bugs. Then expand to find more bugs.

Also, in some cases, there could be changes needed at the head ends to support certain features.

No offense Andy, as I love chatting with you, but Comcast has used this method every time they have launched any guide software and it's still always loaded with bugs. I really think the point is moot. I think the real reason they don't push more areas at the same time is that their infrastructure is so unorganized and old that they first can't coordinate their efforts and second when they finally due I think the hardware fails.

It may depend on the level of the bug, too. They may also be getting a bit more careful given the SA issues Russ mentioned. I think A28 may have rushed out despite some bugs because they were on a timeline to announce certain features, like MyDVR.

The Q

join:2008-06-26
Collegeville, PA
reply to mikedz4

said by mikedz4:

I do believe (correct me if i'm wrong) that we all got iguide at the same time.

I recall differently, that the rollout took some time and was site by site...