|reply to yyzlhr |
Re: Rogers secretely removes $50 Overage Charge on Rocket Hub
said by yyzlhr :Sure it is.
This is not a CCTS complaint.
Advertised or not, Rogers still offered it and can't yank it away without notice.
Rogers has never advertised the a max cap for the Rocket Hub as this information was meant to be internal only so that Rogers can change this aspect at anytime.
Are you a Rogers' legal eagle? Give me a break.
There is no need to provide you with notification pertaining to changes to something that was never officially offered.
Nothing about this relates to consumer friendliness. Rogers had a $50 plan, consumer doesn't monitor their consumption because of all-you-can-eat, where a notice would have saved the day.
Keep in mind, the CCTS does not make decisions based on what the public feels is consumer friendly or not but based on the facts presented by both sides.
Really, who the hell are you? Whether this guy gets some relief or not, his complaint will be lodged, which it needs to be.
You cannot file a joint complaint to the CCTS.
Why do you think the government is trying to finally deal with the typical telco BS in Canada?
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