US Telco Support > Frontier Communications > Frontier Down in West Virginia?

Frontier Down in West Virginia?

I'm in Princeton and have no issues.

reply to Intoxicoded
I am in Burlington, just to the west of Romney and we have not had any outage here.

They just told me on the phone that all of west virginia is in an outage, after effects of hurricane sandy No eta. Maybe you slipped through the cracks or they dont know what they are saying.

I would go with the later.

reply to Intoxicoded
I've been dc'd on chat before answer, hung up on when i call. This is the worst experience I've had with them thus far. Still down 12:30am est. No eta.

Where are you located. Yes, they can be exceptionally rude at times.

reply to Intoxicoded
I'm in Point Pleasant. I'm still down 10:00am

Ok, you are in the western part of the state. Frontier may not count us as being part of WV any longer because it appears that they have recently homed us into Ashburn, VA. I am not sure if this is permanent or not. But our service has been stable.

Hope you get back up soon.

reply to Intoxicoded
Snowshoe, Champmanville, Clay, Anawalt, Summerville, and Point Pleasant are all down at the moment, and possibly some of the surrounding areas.

That is the areas they told me. No eta on downtime still, but they are issuing credits when service is restored. What really stumps me is that, our area wasn't really affected by sandy, and most of these were not as well.

I was under impression from the news that Snowshoe received a lot of snow. Did you not get snow in Point Pleasant?

Also keep in mind the outage you are having may be the routing from you area goes through an area that was impacted by Sandy.

reply to Intoxicoded
Its mostly charleston and west of it. They keep changing the area's affected every time i check in.

reply to Intoxicoded
No problems in shanks/augusta (outside romney) even got a call from frontier today lowering my bill

reply to Intoxicoded
Its back as of 4:30 est slow as ever lol

Ours is still out in Morgantown. It was fine during the storm but went off Wednesday. Does Frontier have an website that shows where they have outages? It seems strange that an Internet company would not provide that.

They do not. all you can do is check with the chat support, every once in awhile. Mine is currently up, but way under what im suppose to get.

reply to holler1

reply to Intoxicoded
I am back to regular on my speeds and pings. Point pleasant area. 8:17 est