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Intoxicoded

join:2011-05-02
USA
kudos:2

Frontier Down in West Virginia?

Outage starting at approx 6:30

Anyone else not able to get online?


jimcfs1

join:2008-03-19
Athens, WV

I'm in Princeton and have no issues.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
reply to Intoxicoded

I am in Burlington, just to the west of Romney and we have not had any outage here.



Intoxicoded

join:2011-05-02
USA
kudos:2

They just told me on the phone that all of west virginia is in an outage, after effects of hurricane sandy No eta. Maybe you slipped through the cracks or they dont know what they are saying.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

I would go with the later.



Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

I've been dc'd on chat before answer, hung up on when i call. This is the worst experience I've had with them thus far. Still down 12:30am est. No eta.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

Where are you located. Yes, they can be exceptionally rude at times.



Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

I'm in Point Pleasant. I'm still down 10:00am



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

Ok, you are in the western part of the state. Frontier may not count us as being part of WV any longer because it appears that they have recently homed us into Ashburn, VA. I am not sure if this is permanent or not. But our service has been stable.

Hope you get back up soon.



Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

Snowshoe, Champmanville, Clay, Anawalt, Summerville, and Point Pleasant are all down at the moment, and possibly some of the surrounding areas.

That is the areas they told me. No eta on downtime still, but they are issuing credits when service is restored. What really stumps me is that, our area wasn't really affected by sandy, and most of these were not as well.



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

1 edit

I was under impression from the news that Snowshoe received a lot of snow. Did you not get snow in Point Pleasant?

Also keep in mind the outage you are having may be the routing from you area goes through an area that was impacted by Sandy.



Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

Its mostly charleston and west of it. They keep changing the area's affected every time i check in.


bamaraid

join:2007-11-12
Augusta, WV
reply to Intoxicoded

No problems in shanks/augusta (outside romney) even got a call from frontier today lowering my bill



Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

Its back as of 4:30 est slow as ever lol


holler1

join:2012-11-01

Ours is still out in Morgantown. It was fine during the storm but went off Wednesday. Does Frontier have an website that shows where they have outages? It seems strange that an Internet company would not provide that.



Intoxicoded

join:2011-05-02
USA
kudos:2

They do not. all you can do is check with the chat support, every once in awhile. Mine is currently up, but way under what im suppose to get.



darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
kudos:4
Reviews:
·Frontier FiOS
reply to holler1

said by holler1:

Does Frontier have an website that shows where they have outages? It seems strange that an Internet company would not provide that.

I'm not aware of any ISP that does this... are there any?
--
♬ Music is life ♬


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

said by darcilicious:

said by holler1:

Does Frontier have an website that shows where they have outages? It seems strange that an Internet company would not provide that.

I'm not aware of any ISP that does this... are there any?

Cox Cable used to have a web site that did, but it has been a long time since I utilized it so I am not certain that it still exist.

Just went to their site and they still have outages listed by specific area.


Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

I am back to regular on my speeds and pings. Point pleasant area. 8:17 est



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2
Reviews:
·Frontier Communi..

said by Intoxicoded:

I am back to regular on my speeds and pings. Point pleasant area. 8:17 est

Excellent, very happy to hear that. Hopefully you stay up and have no further issues.

LastSurvivor

join:2008-01-02
Toledo, OH
reply to Intoxicoded

Well I'm over here in Toledo, Ohio and having all kinds of fun. Where i'm not down, but having issues with DNS like crazy. Some sites work (this is now) and some don't respond or are not found. First thought was a trojan or something (scanning just in case), but man, slow speeds, sites not resolving the names, etc..

Guess I'll wait it out for the night. It happened before not long ago and cleared up later during the night...



Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

That is exactly why I started using OpenDNS several months ago. If the re-home into Ashburn is permanent I may change back to Frontier DNS.


LastSurvivor

join:2008-01-02
Toledo, OH

said by Hank:

That is exactly why I started using OpenDNS several months ago. If the re-home into Ashburn is permanent I may change back to Frontier DNS.

Well actually I've been using alternative DNS servers (and changed back to Frontier's just to see if things worked), just won't resolve names and right now very slow internet. This happened before a few days ago (dns problems, slow speeds) but it resolved itself later in the night.

Have to make up a list of some good reliable DNS Servers and keep them handy.

Edit:

Here's my connection log from my router/modem - it's a mess. Not sure with all the weird names come from though. (this is part of a huge log):

THU NOV 01 20:54:36 2012
DNS: Unknown host: 'adqtco3wzux0e4cgrlrwfwv2ba.Sohu.com'

THU NOV 01 20:54:30 2012
DNS: Unknown host: 'gco45hasz3hmkfdzj4t2ejet3e.Conduit.com'

THU NOV 01 20:54:21 2012
DNS: Unknown host: 'nvlomltsnay3mbcx2jsqgsdr5e.Dailymotion.com'

THU NOV 01 20:54:14 2012
DNS: Unknown host: '2vopmbwuyok24mgifbqeh4rq5a.Ebay.de'

THU NOV 01 20:54:07 2012
DNS: Unknown host: '1lgewwysdvbllzh4zgqgefb44h.Adobe.com'

THU NOV 01 20:54:04 2012
DNS: Unknown host: 'qchc1htvdvmvowofutssb0kbmf.Google.ca'

THU NOV 01 20:53:54 2012
DNS: Unknown host: 'spsza0qulu0xn22ahmtmfnonqc.Youku.com'

THU NOV 01 20:53:47 2012
DNS: Unknown host: 'cxl1ygtsbvovypwtjnrsefzwrg.Naver.com'

THU NOV 01 20:53:41 2012
DNS: Unknown host: '1q3idilq4dowplvdowrs35m1cg.Cnn.com'

THU NOV 01 20:53:34 2012
DNS: Unknown host: 'xken1vzuruu2nqqiirsindwb5a.Friendster.com'

THU NOV 01 20:53:28 2012
DNS: Unknown host: 'smadynpsmm10bk0w5zs2yuguhf.Ask.com'

THU NOV 01 20:53:14 2012
DNS: Unknown host: 'qm2pxmzwaaiiwypdpdr22us35b.Go.com'

THU NOV 01 20:53:07 2012
DNS: Unknown host: 'we1o3ylvxeye0umkqdqa2cn0va.Bbc.co.uk'

THU NOV 01 20:53:04 2012
DNS: Unknown host: '3qnz55islvkhfj0pekqypq0mse.Imdb.com'

THU NOV 01 20:52:48 2012
DNS: Unknown host: 'ts5xbfvvehur1sfl42qg405o3e.Google.co.jp'

THU NOV 01 20:52:39 2012
DNS: Unknown host: 'mj144psuq0d2ppucxotoasdapg.Amazon.com'

THU NOV 01 20:52:31 2012
DNS: Unknown host: '5zw3n05tchp4sshojgtqwpi1nd.Flickr.com'

THU NOV 01 20:52:25 2012
DNS: Unknown host: '3avdd5bw03ek0drxh2syote4rh.Google.it'

THU NOV 01 20:52:19 2012
DNS: Unknown host: '1iqogeyvzrjfxczihpqetpkj4h.Aol.com'

THU NOV 01 20:51:59 2012
DNS: Unknown host: '3r1gmpqu54nlrmv5aqquy1snnc.Google.co.uk'

THU NOV 01 20:51:52 2012
DNS: Unknown host: 'cr1g0vzqfgfwc1smf1q0lp0upf.Ebay.com'

THU NOV 01 20:51:43 2012
DNS: Unknown host: 'x00lazvrw4gebzogl0q0nutwqc.Google.fr'

THU NOV 01 20:51:36 2012
DNS: Unknown host: 'dvmcvncwkmxoys3eglt0tsr5se.Rapidshare.com'

THU NOV 01 20:51:29 2012
DNS: Unknown host: 'u3u5ejpqzicomh3u05qg3iwkgg.Microsoft.com'

THU NOV 01 20:51:20 2012
DNS: Unknown host: 'c42kh4qulfvbyyk0tbsgzthgba.Google.de'

THU NOV 01 20:51:19 2012
DNS: Unknown host: 'lcf3mews3gbu2la4x2tsz5k3qc.Google.co.in'

THU NOV 01 20:51:16 2012
DNS: Unknown host: 'cgx4abgwtznxgcnby4qqlef0wd.Baidu.com'

THU NOV 01 20:51:08 2012
DNS: Unknown host: '10.8.144.216.in-addr.arpa'

THU NOV 01 20:51:04 2012
DNS: Unknown host: '10.8.144.216.in-addr.arpa'

THU NOV 01 20:51:04 2012
DNS: Unknown host: '51.32.163.216.in-addr.arpa'

THU NOV 01 20:51:01 2012
LAN PC Unable to communicate with DNS Server. (error = 'connection timed out', count = 3)

THU NOV 01 20:51:00 2012
DNS: Unknown host: '10.4.144.216.in-addr.arpa'

THU NOV 01 20:50:46 2012
LAN PC Unable to communicate with DNS Server. (error = 'connection timed out', count = 3)

THU NOV 01 20:50:44 2012
LAN PC Unable to communicate with DNS Server. (error = 'connection timed out', count = 6)

THU NOV 01 20:50:42 2012
LAN PC Unable to communicate with DNS Server. (error = 'connection timed out', count = 3)

THU NOV 01 20:50:30 2012
DNS: Unknown host: '10.8.144.216.in-addr.arpa'


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:2

Appears that is may not be a DNS problem per say, but a latency issue.



Intoxicoded

join:2011-05-02
USA
kudos:2

Im not sure what you are referring to?


LastSurvivor

join:2008-01-02
Toledo, OH
reply to Hank

said by Hank:

Appears that is may not be a DNS problem per say, but a latency issue.

Ah okay, yeah could be. Just know that it is slow. For a bit I couldn't even reach this page (name wouldn't be resolved). But so far seems to be working ok. Least I can go to websites now. Course speeds are still slow, but I'm sure they get back to normal soon.

Thanks for the info.


mikedz4

join:2003-04-14
Weirton, WV
reply to LastSurvivor

just curious do you have at&t in toledo? I know some areas have time warner and some areas have buckeye cable.


LastSurvivor

join:2008-01-02
Toledo, OH

said by mikedz4:

just curious do you have at&t in toledo? I know some areas have time warner and some areas have buckeye cable.

I have Frontier, but two blocks south of me they have AT&T (my friend who lives a mile south of me has AT&T). We have access to Buckeye Cable (we use it for TV).


Intoxicoded

join:2011-05-02
USA
kudos:2
reply to Intoxicoded

Curious to see if anyone of your guys problems are resolved



dianeinWV

@myvzw.com

I am in Clintonville 12 miles west of lewisburg wv. No internet since oct. 30th around 3 pm.finally had them open ticket 11/1. Neighbor has internet we don't. Router lights - dsl on. Internet light off. Reset many times. Pots works. Tech support said 2 week response time for tech to come out. Not whining just reportng here FYI. Things could be much worse. (I have family in NJ...)