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caca

@rogers.com
reply to JAC70

Re: [Extreme Plus] DPC3825 and 150/10 possible?

hello i have the new hitron and switch tot he new tier but i cant get the 150/10 am only getting about 90/10 when i contact rogers and they do the test on speednet it shows 250 lol.last time i left my result up so they could see it and all they said do new 1 but everytime i do it with them its over 250 when i do it its between 75-90

rgupta

join:2003-04-05
K2S 0M1
reply to yyzlhr
said by yyzlhr:

I just checked with some of my internal sources and they confirm that the 3825 CAN be used with the 150/10, however the modem itself must be migrated onto a different product code. Normally the SMC and Cisco D3 modems are issued under the same product code, however there is a product code exclusive to the Cisco gateway that is seldom used for simplicity purposes. They will have to move your Cisco gateway onto the Cisco gateway only code, I don't know exactly what it is but it's labelled D3v2 Rental/Purchase etc. You can try calling in and having them switch you to this code but you MAY have to bring your cisco gateway in and swap it for another cisco one due to a system limitation.

I just confirmed this is accurate. The very helpful rep I spoke to was excellent and able to change the product code to D3v2 as stated above -- and after a cable modem restart everything worked right away. The rep told me that for some reason Rogers "discontinued" that product code, which is why a lot of the newer reps don't know about it, but it is still available and usable. He didn't know why and agreed it didn't make much sense.

The modem swap is only necessary if the account has some "terms and conditions" related to the product code associated with the modem -- if so, then a modem swap clears those and allows the change.

Regards,
Raman

Ree

join:2007-04-29
h0h0h0
kudos:1
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reply to caca
said by caca:

hello i have the new hitron and switch tot he new tier but i cant get the 150/10 am only getting about 90/10 when i contact rogers and they do the test on speednet it shows 250 lol.last time i left my result up so they could see it and all they said do new 1 but everytime i do it with them its over 250 when i do it its between 75-90

Since you said you "left my result up" I assume that means you and the Rogers rep are both testing from the same PC? I'm asking because one computer in my house was getting 250mbps from speedtest.net, and another (newer) computer only got 90mbps. In my case it was due to an old crossover cable being used, which was not compatible with gigabit.

So assuming something like that isn't the case, are you and the Rogers rep using the same server to test against at speedtest.net? There's only 2 or 3 that I've ever been able to hit 250mbps at, most of the others are well below 100mbps, so that could be another reason.

I wish you luck in trying to use a DPC3825...I tried but gave up after 3 failed attempts to get a CSR that knew how!

simon726

join:2006-12-21
Ajax, ON
reply to alex1002
Did you happen to put the DPC3825 into "bridge mode" (it's a method that if you want to use your own wireless router, etc.)? I'm just curious to ask...