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levity

join:2008-09-19
Toronto, ON
reply to glussier

Re: [Internet] Bell charging for wireless "intranet" u

said by glussier:

If he has 51Gigabytes/day, it would be surprising that the ports are only probed. He should check for some trojan, his cam might be controlled from someone else on the internet. It's also surprising that a vga cam, even if running 24/7 would consume 51Gigabytes of downloads in 1 day.

At vga resolution, his security cam would consume roughly 400MB/hour or 9.3Gigabytes/day.

After I removed the camera connection and turned it off, the gb uploads stopped. The uploads were 9gb then 51gb and then 46gb until I turned off the camera. Bell does not want to talk to me about usage until the billing cycle ends (in a couple of days). So I will experiment with this again when I have some bandwidth cushion and some time to work on it.

I have filed a complaint with the CRTC. And there is the CCTS -- I have not yet filed with them.

I use Outpost Firewall Pro, have MS Essentials and check regularly for spyware/trojans with antivirus and antispyware software. And my Windows 7 machine is uptodate with MS updates.

Richard


QuantumPimp

join:2012-02-19
Reviews:
·voip.ms

Wow. This thread smacks of ignorance piled upon misunderstanding.

Most probably you were mislead by the tier 1 support and billing. Although, I suspect part of this was you wanting to hear what you said you were told.

I hope your indignation fuels enough outrage that you get away with overages for streaming your webcam over the internet.


glussier

join:2002-11-12
Montreal, QC
reply to levity

I don't want to be blunt, but, the problem is not Bell, it is the camera configuration which was not done properly by you, the user.

Now, you filed a complain with the CRTC for a problem that you created, not Bell.

How many times and in how many threads, will it have to be repeated, that Bell doesn't charge and does not compile intranet bandwidth?

I think that in this case, the user should eat his socks, pay the extra bandwidth (max $80.00, I believe) and learn from his mistake.



levity

join:2008-09-19
Toronto, ON

said by glussier:

I don't want to be blunt, but, the problem is not Bell, it is the camera configuration which was not done properly by you, the user.

Now, you filed a complain with the CRTC for a problem that you created, not Bell.

How many times and in how many threads, will it have to be repeated, that Bell doesn't charge and does not compile intranet bandwidth?

I think that in this case, the user should eat his socks, pay the extra bandwidth (max $80.00, I believe) and learn from his mistake.

I will check my camera setup again in a couple of days and let you know how it pans out.


vitesse

join:2002-12-17
Saint-Jean-Sur-Richelieu, QC
Reviews:
·voip.ms
·ELECTRONICBOX
·Bell Sympatico
·Videotron
reply to glussier

said by glussier:

I don't want to be blunt, but, the problem is not Bell, it is the camera configuration which was not done properly by you, the user.

CSR said to Customer:

Both Bell Level 1 tech and the billing department confirmed that my internet usage charge comes from activity recorded by the modem (Sagemcom Fast2864) and that despite the activity being "intranet" not "internet", their charges are valid. The billing department staff stated that if the connection to the camera had been via ethernet cable instead of wireless, apparently I would not be charged.
 

So if this is not the problem of customer but a problem of Bell laying to his customer another time. If Bell don't count intranet bandwidth (and we all know they don't) Why CSR keep saying this? and I hear it myself over phone. This is where the real problem Begin. With that kind of answer, the customer try to find a solution based on the fact that Intranet is counting toward bandwith alotement. This one have comme to DSLR so he wonKt buy another router like planned before, but how many don't know DSLR and will buy a new router has a solution?

In this case the best solution is to go to a better ISP that has real Customer Service.

--
Connection: ElectronicBox 60mbps / 3mbps
Bilingual DSLR ElectronicBox Forum: »ELECTRONICBOX

glussier

join:2002-11-12
Montreal, QC

Before accusing Bell, I would like to see a recording of that support call. I'm not saying the op is lying, just that there could be misunderstandings.



vitesse

join:2002-12-17
Saint-Jean-Sur-Richelieu, QC

You are right that this maybe a misunderstandings. but with current reputation of Bell on this forum and on general population I would think it's true.


HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
reply to levity

Everything I have seen indicates that Bell charges for usage based on statistics collected by the BRAS server, not statistics from the modem. There is no reason to believe that Bell is charging for traffic on your internal LAN that passes through the modem as a switch. I suspect the Bell CSR has no idea what the difference between an intranet and the Internet is.

Source: various discussions with internal Bell ops people over the years and CRTC filings during the UBB proceedings.
--
MNSi Internet - »www.mnsi.net


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

At the very least since the complaint's already been made, it will set the record straight, and force Bell to provide correct information to CSRs, so they don't spout off nonsense to customers.
--
Battle.net Tech Support MVP


HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5

said by resa1983:

At the very least since the complaint's already been made, it will set the record straight, and force Bell to provide correct information to CSRs, so they don't spout off nonsense to customers.

You actually think that CSRs even with correct information still won't spout off nonsense to customers?
--
MNSi Internet - »www.mnsi.net

glussier

join:2002-11-12
Montreal, QC

It's not to their advantage to say to the customer, that they have to pay for their intranet bandwidth.


HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5

said by glussier:

It's not to their advantage to say to the customer, that they have to pay for their intranet bandwidth.

Agreed, but they probably don't even realize that, or don't know the answer so tend to err on the side of caution.
--
MNSi Internet - »www.mnsi.net