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ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:9
Reviews:
·AT&T U-Verse
reply to jonatay

Re: New 2wire 3801hgv not working, but it is replacing a 3800hgv

You need a group called "Tier 2 ICU" to remove the old modem's MAC address/info from the ONT, and then your new modem can connect to the ONT and authenticate

Modem swaps on FTTPs is always a bit of an adventure

Either a post in the AT&T direct forum or shoot off an email to uversecare@att.com with your account and contact info, and a link to this thread