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josh7878
join:2012-11-01
K2J5T2

josh7878

Member

[Cable] November 1st Ottawa (Barrhaven) outage?

Best I can tell my cable internet has been down since about 4am.

I checked my modem, and all the normal lights are flashing. I unplugged it for about 15 minutes, and then plugged it back in. Lights went back to normal, but no connectivity.

I connect through a Linksys router. In the "status" page, the IP addresses are all 0.0.0.0.

TSI Pierre
Premium Member
join:2011-09-23
Chatham, ON

TSI Pierre

Premium Member

No outage reported, let me look into it.
mario9999998
join:2000-08-25
Canada

mario9999998 to josh7878

Member

to josh7878
Same problem here. I'm in Half Moon Bay, and it went down for me around 5:30-6:00am.

TSI TNC
TSI TNC
Premium Member
join:2012-10-23
Chatham, ON

1 edit

TSI TNC to josh7878

Premium Member

to josh7878
If you could post your account information in the direct forum ,we could have a closer look for you josh 7878

Also try and power cycle the router and check ip .
josh7878
join:2012-11-01
K2J5T2

josh7878

Member

Thanks, I have posted in the direct forum.
mario9999998
join:2000-08-25
Canada

1 edit

mario9999998 to TSI TNC

Member

to TSI TNC
I've also done this to no avail. I'm at work now and not at home to check. But checking my computers at Logmein shows nothing. I'm using a DCM-475.

jmcneill
join:2010-04-06
Canada

jmcneill to mario9999998

Member

to mario9999998
Been working fine for me in hmb all morning, fwiw.
Tristan
join:2006-09-10
Nepean, ON

Tristan to josh7878

Member

to josh7878
My internet wasn't working this morning, so I power cycled my modem, and the lights flashed differently.

I checked the diagnostic page, and now I have all 8 downstream channels, and 4 upstream channels appearing as functional. I suspect Rogers has been upgrading their network, and most users will require a power cycle to restore their internet.

No noticeable speed changes. I suspect it will be a while before Rogers upgrades their speed profiles.

I am really looking forward to faster upstream speeds. This particular aspect has been much-needed for the last 5+ years.

TSI Support1
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

TSI Support1

Premium Member

Hey there,

Good to hear you're back online. I agree with you 100% about the upload speeds - anxious to see those rolled out.

Regard,
TSI-Ashley
mario9999998
join:2000-08-25
Canada

mario9999998 to josh7878

Member

to josh7878
Based on Logmein, my internet connection came back online within the past 30 minutes.

Checking the modem, the connection is now bonded with 8 down and 4 up.
bt
join:2009-02-26
canada

bt to Tristan

Member

to Tristan
said by Tristan:

No noticeable speed changes. I suspect it will be a while before Rogers upgrades their speed profiles.

December 1st, it seems, for Rogers retail customers at least.

»[Extreme Plus] New Speeds Effective December 1st
josh7878
join:2012-11-01
K2J5T2

josh7878 to TSI Support1

Member

to TSI Support1
Unfortunately mine is still down.

I'm seeing 8 downstream channels and 4 upstream channels, however when I do an ipconfig /renew it times out connecting to the DHCP server, thus I'm not getting an IP.

Could it be a problem with the modem firmware? Thompson 475 on STAC.02.08.
mario9999998
join:2000-08-25
Canada

mario9999998

Member

Mine is also on that firmware. On a related note, I'd like to find out how to upgrade.

I'm not at home, so I didn't even need to restart the modem. But have you tried a power cycle?
josh7878
join:2012-11-01
K2J5T2

josh7878

Member

Many many power-cycles As a fan of The IT Crowd, that's the first thing I do.
mario9999998
join:2000-08-25
Canada

mario9999998

Member

I think it's called turning it off and on again...


TSI Support1
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

TSI Support1 to josh7878

Premium Member

to josh7878
Hi there,

Modems with incompatible firmware will have a lot of erratic symptoms. I'm going to go review your post in the direct forum and see if anything else seems to be wrong.

Regards,
TSI-Ashley
mlord
join:2006-11-05
Kanata, ON

mlord to mario9999998

Member

to mario9999998
Total lack of internet access is not normally due to outdated firmware on that modem. But sporadic loss of connectivity, modem resets, etc.. is something that does happen to DCM-475 modems with the 02.08 firmware, particularly after Rogers updates the channel bonding to 8/4.

I provide nearly-free firmware updates (Stac.02.16) to these modems for TSI customers here in the Ottawa area. You just have to send me an Instant Message via this site to arrange a 20 minute appointment. The updates are done at my home office in Bells Corners, and I ask for $5 towards the gear costs.

Cheers

TSI Support1
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

TSI Support1

Premium Member

Hey there,

I agree, usually erratic symptoms like the ones you've mentioned. In a handful of instances. I've run into a few SB5102's that never managed to re-register on the network after an upgrade.

We have some issues going on in their area. Hopefully they're just part of the outage and their service returns soon.

Take care,
TSI-Ashley
josh7878
join:2012-11-01
K2J5T2

josh7878 to mlord

Member

to mlord
said by mlord:

Total lack of internet access is not normally due to outdated firmware on that modem. But sporadic loss of connectivity, modem resets, etc.. is something that does happen to DCM-475 modems with the 02.08 firmware, particularly after Rogers updates the channel bonding to 8/4.

I provide nearly-free firmware updates (Stac.02.16) to these modems for TSI customers here in the Ottawa area. You just have to send me an Instant Message via this site to arrange a 20 minute appointment. The updates are done at my home office in Bells Corners, and I ask for $5 towards the gear costs.

Cheers

Thanks, that's something I'll consider if it comes to it. I haven't had a single problem with this modem thus far, so I'm clinging to hope it's something on the Rogers end.
josh7878

josh7878

Member

Came home from work, and my internet is now magically working again. Didn't even need a power-cycle!

TSI Support1
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

TSI Support1

Premium Member

Hey there,

Great to see that your connection is back. Let us know if there's anything else we can help with.