said by whoaru99:Did you intentionally ignore the whole point of that quoted statement, or just not read it carefully enough?
I read "in between" the lines of your statement.
You are basically painting any customer that wants something different as a UNreasonable subscriber. That is how your statements come across. Everyone of them.
I know you don't agree that the "customer" is king, and ALWAYS RIGHT.
Tom is doing the SAME thing that JCP "genius" Ron Johnson is attempting, to force the customer accept "his" vision. LOL
Thing is that very few customer demographics are as slavishly gullible and well....dumb enough to tolerate an executive telling them what they should want or how they should be thrilled to pay outrageous prices to be cool. LOL