said by rblizz:
If a company with a second server farm is important to you, then by all means, look for one -- I thought you already had moved on. Personally I don't care. I know how extremely rare an extended electrical outage is in lower Manhattan and especially one involving the New York Stock Exchange's grid. I don't expect another "storm of the century" to happen any time soon -- so I'm quite willing to "take my chances."
IMNSHO, this is NOT about 'Playing the Odds'.
It's about customer service - at ALL levels of the operation, including planning and investment.
Below is part of what I said to someone yesturday in an IM :
I indeed AM angry that a company which is so professional in SO many other ways - can leave themselves WIDE open for such an epic fail in this regard.
One thing that this particular debacle illustrates and drives home - is the need for an even greater sophistication of process in doing our 'due diligence' when choosing a VoIP provider than most of us ever thought, as one poster [you, I believe] suggested to me.
I continue to have a lot of respect for CallCentric as a company - just not about THIS event's handling.
= = = = = = =
And BTW, in response to your reply to another poster :What it would take to make ME shut my pie hole
would be an open public announcement from Callcentric management that they COULD have done better if they had handled this event like VOIP.MS did in the same city, and what they will be doing in the next few months to CATCH UP with those CANUCKS in that regard.