Topic '[Business] SMC D3 problem' in forum 'Comcast HSI' - dslreports.com

Re: [Business] SMC D3 problem

Mon, 04 Mar 2013 11:21:34 EDT

DarkLogix posted : Well I got an e-mail from my PRTG that the web monitor was down, so I IM'ed comcastvic and didn't get a reply but later looked and it had cleared up without me having to power cycle the modem.
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Re: [Business] SMC D3 problem

Sat, 02 Mar 2013 16:25:11 EDT

DarkLogix posted : Just happened again

Re: [Business] SMC D3 problem

Wed, 06 Feb 2013 12:44:46 EDT

DarkLogix posted : Well now I'm waiting for the issue to occur again so vic can see if she can see whats wrong.

though annoyingly now (was actually good before) is that it takes along time to re-occur.
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Re: [Business] SMC D3 problem

Tue, 05 Feb 2013 09:07:43 EDT

DarkLogix posted :

said by JohnInSJ:

Mine is stable since installed - never locks up (use mrtg to gather stats via curl call every 5 min...)

I am static IP with the thing in true static (dumb router) mode, it's not doing any dhcp (dhcp disabled, actually everything I can disable on it via the custadmin UI is disabled...)

Is there anything in the logs? Oh, wait, we don't get to see the logs. On our business class routers. That we rent. Grrr...

Same here

though I think my polling interval is a bit more frequent.
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Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 19:17:25 EDT

pflog posted :

said by JohnInSJ:

Is there anything in the logs? Oh, wait, we don't get to see the logs. On our business class routers. That we rent. Grrr...

Yeah I still think it's absurd that we can't see the logs or other diagnostic information that residential customers can see on their modems. :(
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Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 19:12:57 EDT

JohnInSJ posted : Mine is stable since installed - never locks up (use mrtg to gather stats via curl call every 5 min...)

I am static IP with the thing in true static (dumb router) mode, it's not doing any dhcp (dhcp disabled, actually everything I can disable on it via the custadmin UI is disabled...)

Is there anything in the logs? Oh, wait, we don't get to see the logs. On our business class routers. That we rent. Grrr...
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Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 16:52:24 EDT

pflog posted :

said by DarkLogix:

Already PM'ed vic.

what happened to steve?

»A little birdie whispered....
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Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 16:49:28 EDT

DarkLogix posted : Already PM'ed vic.

what happened to steve?

Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 13:33:06 EDT

NetDog posted : Ping ComcastVic.. »/useremail/u/1854591

Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 10:20:06 EDT

depster posted : Comcast Steve is no longer with Comcast...

Re: [Business] SMC D3 problem

Mon, 04 Feb 2013 10:10:14 EDT

DarkLogix posted : I guess I'll PM comcast steve

Re: [Business] SMC D3 problem

Fri, 01 Feb 2013 22:29:35 EDT

jasonki32 posted : I use to have the same problem, as it would happen every three days or so. I called the business tech support and I got a great tech. She changed some settings and I have not had any issues since. I know one thing for sure that was changed was the dns servers were set to static as to what else she changed I am not sure. Probably some settings under the msoadmin, which we do not have access to.

Re: [Business] SMC D3 problem

Fri, 01 Feb 2013 12:02:41 EDT

DarkLogix posted : No I've had it happen 2 more times.

the time inbetween failures seems random, but I've since set PRTG to e-mail me when the CM monitor fails.
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Re: [Business] SMC D3 problem

Wed, 14 Nov 2012 14:29:44 EDT

anon posted : We have this same problem. I was wondering if that fixed it for you.

Thanks!

Re: [Business] SMC D3 problem

Fri, 02 Nov 2012 21:31:16 EDT

NetFixer posted :

said by DarkLogix:

Ok heres a print screen of that page

you said Smart packet should be disabled right?

If that question was directed to me, then yes, the "Disable Gateway Smart Packet Detection" box should be checked (as you have it).

That so called "Smart Packet Detection" is in theory an anti DoS function, but my own testing revealed that it caused internal DoS problems itself by mistaking normal traffic as an attack and blocking traffic inside the router. It seemed to especially not like VPN and SIP/RTP traffic.

One of the symptoms I saw whenever that box was not checked was random disabling of the html admin interface.
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Re: [Business] SMC D3 problem

Fri, 02 Nov 2012 21:10:08 EDT

DarkLogix posted : Ok heres a print screen of that page

you said Smart packet should be disabled right?

Re: [Business] SMC D3 problem

Thu, 01 Nov 2012 21:42:31 EDT

delta4 posted : Same thing at work. When the web interface won't load with 10.1.10.1 or the external IP a reboot is the only way to bring it back.

Re: [Business] SMC D3 problem

Thu, 01 Nov 2012 15:12:30 EDT

DarkLogix posted : The 2 times its happened to me everything else still works, IE it keep routing but it kills the stats on my PRTG because the data can't be gathered and my ASP page times out.

I might enable e-mail alerts for when the "devices" are down.

Re: [Business] SMC D3 problem

Thu, 01 Nov 2012 14:01:33 EDT

derekivey posted : I'm seeing this issue too. Web interface stops responding on 10.1.10.1 and rebooting the modem is the only fix I've found.

Re: [Business] SMC D3 problem

Thu, 01 Nov 2012 11:04:48 EDT

DarkLogix posted : I'll check when I get home, though I haven't called them in quite awhile.

Re: [Business] SMC D3 problem

Thu, 01 Nov 2012 11:01:09 EDT

NetFixer posted : One thing you may want to check is to make sure that the "Disable Gateway Smart Packet Detection" box is checked.

[att=1]

When I was using the SMCD3G-CCR, I found that when that box was unchecked, the router would sometimes lose its html interface (and/or just lock up period). If you have had reason to have a Comcast CSR poke around in your SMCD3G lately, they may have unchecked that box (that happened to me several times).
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We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

[Business] SMC D3 problem

Thu, 01 Nov 2012 10:20:51 EDT

DarkLogix posted : this is the 2nd time this has happened, I posted about it last time but never got any help and now its re-occurred.

the web interface stopped responding, thus breaking my monitoring of the RF stats.

Ito resolve it I had to reboot the SMC

any idea of why this happens and is there a newer better SMC yet?