 TSI Support1TSI SupportPremium
join:2009-09-28
Chatham, ON
kudos:1 | reply to Tristan
Re: [Cable] November 1st Ottawa (Barrhaven) outage? Hey there,
Good to hear you're back online. I agree with you 100% about the upload speeds - anxious to see those rolled out. 
Regard,
TSI-Ashley |
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| Unfortunately mine is still down.
I'm seeing 8 downstream channels and 4 upstream channels, however when I do an ipconfig /renew it times out connecting to the DHCP server, thus I'm not getting an IP.
Could it be a problem with the modem firmware? Thompson 475 on STAC.02.08. |
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| Mine is also on that firmware. On a related note, I'd like to find out how to upgrade.
I'm not at home, so I didn't even need to restart the modem. But have you tried a power cycle? |
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| Many many power-cycles As a fan of The IT Crowd, that's the first thing I do. |
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| I think it's called turning it off and on again...
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TSI Support1TSI SupportPremium
join:2009-09-28
Chatham, ON
kudos:1 | reply to josh7878
Hi there,
Modems with incompatible firmware will have a lot of erratic symptoms. I'm going to go review your post in the direct forum and see if anything else seems to be wrong.
Regards,
TSI-Ashley |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
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 ·TekSavvy Cable
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| reply to mario9999998
Total lack of internet access is not normally due to outdated firmware on that modem. But sporadic loss of connectivity, modem resets, etc.. is something that does happen to DCM-475 modems with the 02.08 firmware, particularly after Rogers updates the channel bonding to 8/4.
I provide nearly-free firmware updates (Stac.02.16) to these modems for TSI customers here in the Ottawa area. You just have to send me an Instant Message via this site to arrange a 20 minute appointment. The updates are done at my home office in Bells Corners, and I ask for $5 towards the gear costs.
Cheers |
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TSI Support1TSI SupportPremium
join:2009-09-28
Chatham, ON
kudos:1 | Hey there,
I agree, usually erratic symptoms like the ones you've mentioned. In a handful of instances. I've run into a few SB5102's that never managed to re-register on the network after an upgrade.
We have some issues going on in their area. Hopefully they're just part of the outage and their service returns soon.
Take care,
TSI-Ashley |
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| reply to mlord
said by mlord:Total lack of internet access is not normally due to outdated firmware on that modem. But sporadic loss of connectivity, modem resets, etc.. is something that does happen to DCM-475 modems with the 02.08 firmware, particularly after Rogers updates the channel bonding to 8/4.
I provide nearly-free firmware updates (Stac.02.16) to these modems for TSI customers here in the Ottawa area. You just have to send me an Instant Message via this site to arrange a 20 minute appointment. The updates are done at my home office in Bells Corners, and I ask for $5 towards the gear costs.
Cheers
Thanks, that's something I'll consider if it comes to it. I haven't had a single problem with this modem thus far, so I'm clinging to hope it's something on the Rogers end. |
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| Came home from work, and my internet is now magically working again. Didn't even need a power-cycle! |
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TSI Support1TSI SupportPremium
join:2009-09-28
Chatham, ON
kudos:1 | Hey there,
Great to see that your connection is back. Let us know if there's anything else we can help with. |
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