said by Tomcat353:
I've been trying to figure out how to order this service as I have heard it is coming to other areas. I spoke with Comcast and posted a question in the Comcast Direct forum but it seems like everyone is saying that service isn't available and isn't even planned for the Jacksonville, FL area. Is there a way to get a definitive answer? I really do want to order this.
Comcast does have MetroE service in the Jacksonville market. So either you're too far from the nearest fiber access node (kind of doubt it as they haven't done a site-survey), or they just aren't offering the residential service tier in your market.
Have you tried since the speed upgrades?