said by resa1983:Great info. This should definitely be pursued by the OP.
Actually, since caps & overages are economic ITMPs, you'd wanna file an ITMP complaint with the CRTC.
Add as much info as possible with ticket numbers, CSR names, any conflicting info CSRs gave, including the fact that the CSR stated intranet usage was counted.
Chances are it'll be a bug with the firmware or something that Bell will 'suddenly' have found & fixed.