US Cable Support > Comcast Cable TV > [Rant] ..house might explode, but Comcast wants its cable box ba

[Rant] ..house might explode, but Comcast wants its cable box ba

Re: [Rant] ..house might explode, but Comcast wants its cable bo

why not just bill the REAL price for the box that is USED and not the price of a NEW box for one that can be 3-5+ years old.

reply to pokesph
Got to love second hand stories. But in any case what did she expect. Let me get this correct tho. She is devestated and is calling comcast. NOUGH SAID

I had the same thing happen to my family. We moved and took our boxes with us back in 2004. Apparently the csr who told us we could take the boxes across town with us decided not to note it on the account. Well we had to fight with them to get the charges reversed. I forget how but we finally got them reversed.

reply to Joe12345678

reply to pokesph
Why exactly was she calling Comcast again? To tell them her house might explode? I'm sorry, If my house was about to explode, the last people I'd be calling is comcast to explain that I might not be able to return a cable box. Story sounds a little fishy to me.

Even if Comcast did bill her, just submit the bill to the insurance company along with the "exploded house" claim.
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My Pbase Gallery

reply to pokesph
It seems to me as if the woman called the cable company not from her house, but after Sandy and the leaks were discovered.
When you are being evacuated you don't exactly think about cable and I hope she never does again.

Since the storm ended the gas was turned off. The transit lines are being flushed. It will be months before natural gas is returned to that area. It would not surprise me if the entire area was declared a disaster razed.

In any case she won't be able to return to her home for some time. It is the American Way to gouge, to fix prices, to hide profits in off shore companies and blind trusts, and to never ever "give a sucker a break."

I would say to his mother: Buy a radio and tv, rent movies, and read a good book.
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Mac: No windows, No Gates, Apple inside

reply to pokesph
Sounds like someone looking for their 15 minutes.

reply to Dexter

why not cancel later? If she has time to call and cancel just grab the equipment and take it back. In the time she was on hold she could have grabbed the equipment.

reply to pokesph
Generally when you evacuate you have nothing to do but think about your affairs and get them in order.

At least that's how it was for me when I was displaced from Katrina.

reply to pokesph
Actually im thinking comcast called her from a call center. She probably disconnected about a month ago and comcast just happened to pick that time to call to get the equipment back. Thats the only explanation of why someone would even talk to comcast at that point.

reply to mikedz4
She just have to pay his montly bill and wait until she can access the house. If your house isn't all paid and the house explosed, you will still have to pay the mortage, right?

Life isn't always fun... She have already lost a house, if I were her, the cable box would be the least of my worries...

The following is an excerpt from a Fierce Cable article:

quote:

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Cablevision won't bill Hurricane Sandy victims

November 2, 2012 | By Steve Donohue

. . .

Officials at Comcast (Nasdaq: CMCSA) and Time Warner Cable (NYSE: TWC) also said Friday that they will not charge subscribers fees for lost or damaged equipment.

"Our hearts go out to our customers impacted by the storm, and we want to do everything we can to make things even a little easier as they go through this difficult time. We will handle each customer on an individual basis so we can be sensitive to their specific needs and circumstances," Comcast spokeswoman Jenni Moyer told FierceCable. Subscribers with lost or damaged equipment should call 1-800-COMCAST to report it, or can visit one of the MSO's local service centers, she added.

. . .

»www.fiercecable.com/story/cablev···internal

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reply to pokesph
Consumerist has an update to the story with a response from comcast...

»consumerist.com/2012/11/01/comca···ox-back/

We asked Comcast for comment and received the following reply:

We have already reached out to apologize for adding to his parents’ difficulties and to ask for his parents’ contact information so we can call to personally apologize and assure them that we are handling the equipment without the need for them to do anything further. Please know we are working with our teams to ensure we handle all customer calls on a case-by-case basis with sensitivity to the devastating effects Hurricane Sandy had on so many of our local communities and residents. Again, we are of course notating his parents account to ensure they are not charged for equipment they can’t return.

yeah I saw where some companies have waived equipment replacement fees. I think one company even offered if the equipment was damaged to take it to the office and have it replaced.

" TWC also is not charging for any damaged equipment. The MSO is asking customers to return damaged equipment, even to a technician they find working in their neighborhood, Dudley added."

"Verizon Communications also said it plans to extend credits for affected customers.

"We routinely credit our customers when they’re out of service, whether for power outages or other reasons where service has been impacted. We will of course do the same for those affected by Hurricane Sandy," spokesman Bill Kula wrote in an email.

The telco has said it will repair or replace any equipment damaged in the storm without any charge to customers, according to information on its website "

reply to The Q