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mistcane

join:2012-11-02
Elizabethtown, KY

[Rant] Technicians left a wiring nightmare

The techs came out to troubleshoot some packet loss and slow connection issues I was experiencing. I explained to them there were some cables ran by the people who lived here prior to me and the fittings used were pretty cheap. So I simply requested that they "clean up" the wiring around the house as far as coaxial cables leading to nothing and the various splitters which were doing absolutely nothing. Here are a few of the pictures I took after they left. »imgur.com/a/kwnhM. The tech was here for about 15 minutes before he came back inside and told me he was done. I walked around outside after he left picking up the ends of coax cables that he had snipped off just leaving them on the ground. There are two splitters which are obviously still leading to nothing.

I simply wanted the clutter and wires which lead to nothing gone, and instead of tidying things up, they made it worse. All the tech did was cut the connection that was running to a TV which was not being used, and said that fixed my slow speed issue. I ran a shaperprobe test right in front of him explaining that I was still not getting the speeds I am paying for and he said he would "put in a ticket with the office"

Well, I won't be holding my breath to hear back from them. I'm not even here to rant about the slow speeds, constant throttling, and consistent packet loss, I just want to show some people what kind of job the technicians that I encountered had done.

Have a nice day.



baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI

Wiring in your house is your responsibility, as you own it. They shouldnt have made a mess, but ultimatly, its your responsibility.


mistcane

join:2012-11-02
Elizabethtown, KY

Even with the Service Protection Plan, it's my responsibility?



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

said by mistcane:

Even with the Service Protection Plan, it's my responsibility?

To remove old wiring, some of which you said was done by others?
Yes.
You had a rat's nest of wire before, and you still do, but you can't really expect ComCast to remove all that unused cable, which you or someone you hire could easily do, cutting out and removing the obviously unused cable an splitters.
The service protection plan means they will replace as need to provide service, if it still not right call in and complain (you should get a service credit, if it was not fixed in one visit.)

mistcane

join:2012-11-02
Elizabethtown, KY

1 edit

The people whom lived here before had Comcast as well. So all of this "rat's nest" of wires is technically from Comcast. It's not my job to remove the unused cable, especially when that was the first thing I asked the techs to do and they obliged no problem. Yes, I am physically able to do it, but that is not the point. I asked them to do a simple job which they were seemingly completely fine with and it was turned into this.

Edit: Also, how exactly would you know what my wiring looked like prior? It was actually tucked away in a very clean way and was actually more tangled after the fact.



flwpwr

@comcast.net
reply to mistcane

So here is the deal, the wires were not proven to be bad, and I do not see how anything was worse than it is before he got there, look like he bypassed one splitter and spliced it. That wiring looked like crap before he got there, and the SPP only protects you for replacement of BAD wires not bad looking wires.

You have 2 options

deal with the way the cable was run before you got the place. or schedule outlet installs [and yes they will cost if the wires that exist are NOT BAD].

That said you could BADLY DAMAGE the wires, then schedule a tc, and have them replaced, but you will have to wait until they get there to use the service off them again, and by damage I don't mean cut in one place, I mean skin the damn thing for every inch you can see. Like borrow a friends pet rat and let it go to town or something. Leaving the tech no choice but to run a new outlet. That said I think something is up with your house for them to run them that way, like maybe brick or block exterior, which in my FFO we do not drill, so if that is the case you will have to pre-drill the holes or hire a third party to run a custom outlet if you do not want it running like those pictures show, in which case you're paying for them again.



graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL
kudos:2
reply to mistcane

What a mess, but nothing in comparison to what these guys have accomplished:

»trinixy.ru/2008/03/27/trudnye_bu···tuk.html

Be sure to scroll down



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast
reply to mistcane

I think he left the un nessesary portions out to make it easier for you to remove.
Suppose he had just chopped out everything EXCEPT your current outlets, and maybe in the process remove something you really wanted to keep or use later?
yes he could have done a cleaner pickup, but the office keeps these guys on a pretty tight schedule, so it's pretty much "make it work, and move on"
You were the one suggesting that it was bad before he came and he made it worse.
I think you just assumed he would do the deluxe job, on the budget plan payment


mistcane

join:2012-11-02
Elizabethtown, KY

I think you just made way too many assumptions in one reply.


ExoticFish

join:2008-08-31
Stuarts Draft, VA

As others have stated your protection plan does not mean Comcast is responsible for fixing a mess that already existed. And you are assuming Comcast did all that wiring themselves. It's very possible the previous tenants did it.

You can easily have taken the time it took you to type this up and have "cleaned up" the wires yourself.
--
»www.VAJeeps.com


mistcane

join:2012-11-02
Elizabethtown, KY

However it was Comcast who did the wiring. Previous tenants have shown receipts showing the installation invoice. It is not my responsibility to clean up the mess Comcast made. Apparently the Comcast bandwagon around here is pretty strong though so I will let you all keep criticizing based off assumptions.


ExoticFish

join:2008-08-31
Stuarts Draft, VA

Sure Comcast did an install at that location but that does not prove the previous tenants didn't ADD wiring themselves like many do. Clean up the mess to your liking and move on. If you're experiencing services problems, then that's something we can help with or at least point you in the right direction to get it resolved.
--
»www.VAJeeps.com


Extide

join:2000-06-11
84129
reply to mistcane

said by mistcane:

It is not my responsibility to clean up the mess Comcast made.

Yes it is. Your house, your mess, period. It has nothing to do with bandwagoning. Personally, I do all my wiring myself, at least as much as possible. If you want it done right, sometimes you have to do it yourself...

Oedipus

join:2005-05-09
kudos:1
reply to graysonf

said by graysonf:

What a mess, but nothing in comparison to what these guys have accomplished:

»trinixy.ru/2008/03/27/trudnye_bu···tuk.html

Be sure to scroll down

I've seen that before but I always laugh at the first aid box switch enclosure.


baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI
reply to mistcane

It has nothing to do with that; you came on here to rant, and you just had a mis-undestanding. You pay Comcast a monthly rate for services, but the lines in your home you own. Same with the electic company, same with the gas company.

Is it a possibility that Comcast did initially make that mess before you got there? Sure. But thats what home inspections are for (assiming its a house), or an apartment complex cleaning up before you moved in. You cant discount that a previous tenant, or another overbuilder cable company (if there is one in your area) may have done this. Either way, you really dont have proof.

The service protection plan, to my knowledge, its just kinda like an "insurance", where if you have trouble with your service, you wont have to pay a normally-charged service call.

If you have any other questions about your service, these boards are full of intelligent, helpful folk that will give you advice on what needs to be done.

Just a heads up though, as in this case, it wont always be the advice you may want to hear.



julesism

join:2001-12-12
Lewisville, TX
reply to graysonf

good times



LMoreland

join:2010-07-28
Littleton, CO

1 recommendation

reply to mistcane


Wire Job
Yea, I just did mine myself. I probably had about 200 feet of extra Coax that I was able to take out.

brianiscool

join:2000-08-16
Tampa, FL
kudos:1
reply to mistcane

Your place looks very ghetto. I would say it is a big improvement.


brianiscool

join:2000-08-16
Tampa, FL
kudos:1
reply to LMoreland

Looks like a work of art!



Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
kudos:10

1 recommendation

reply to LMoreland

What's the wrench for? Do the connections need constant re-tightening.



datguy11

@verizon.net
reply to LMoreland

Maintenance contracts NEVER cover a DO OVER of shoddy wiring.

Basically you CANNOT move into a new place and have all the wires RE-INSTALLED.. It just doesnt work that way

YOU can PAY to have them ripped out and re-installed.

It doesnt really matter if comcast installed them that way, the previous renter/owner APPROVED THE WORK and if they accepted it like that then thats that.

Theres no "i didnt put these wires in so I am not responsible for it" it just doesnt work that way anymore



N10Cities
Premium
join:2002-05-07
Fort Smith, AR
reply to LMoreland

Sexy...... and you obviously have waaay too much time on your hands! JK Sweet looking setup...



nerdburg
Premium
join:2009-08-20
Schuylkill Haven, PA
kudos:1

said by N10Cities:

Sexy...... and you obviously have waaay too much time on your hands! JK Sweet looking setup...

Not sexy! The bending radius is too small in several places and those wire hold downs are a no-no. And they are evenly spaced...another no-no. Looks like something an electrician would do.
Expand your moderator at work


koitsu
Premium,MVM
join:2002-07-16
Mountain View, CA
kudos:23
reply to graysonf

Re: [Rant] Technicians left a wiring nightmare

Click for full size
said by graysonf:

What a mess, but nothing in comparison to what these guys have accomplished:

»trinixy.ru/2008/03/27/trudnye_bu···tuk.html

Be sure to scroll down

My contribution, taken from an actual production datacenter. Moral of story: majority of co-lo customers are imbeciles, and this is exactly why I do not rent "shared cages".
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.


tigerpaw509

join:2011-01-19
reply to mistcane

Sort of like buying a totaled car then getting insurance
to cover it...............doesnt work that way



AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
reply to baineschile

said by baineschile:

Wiring in your house is your responsibility, as you own it. They shouldnt have made a mess, but ultimatly, its your responsibility.

you touch it you own it.