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WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:36
reply to pparks1

Re: Is WOW's call center down?

We may be experiencing longer than normal hold times due to the billing system change, and the storms in the eastern part of the country. Please be patient, and if you get a busy signal, try calling back in a few minutes.

anobix

join:2010-03-01
Columbus, OH
Thanks Dan for the reply --

I tried calling a few more times today, still just getting a busy signal. I hadn't thought about major service problems, but since [as far as I can tell] WOW is only based in the Midwest that there shouldn't/wouldn't be any catastrophic issues as if they were in NY/NJ/etc.


south1178
Premium
join:2001-12-17
Cleveland, OH

1 edit
said by anobix:

Thanks Dan for the reply --

I tried calling a few more times today, still just getting a busy signal. I hadn't thought about major service problems, but since [as far as I can tell] WOW is only based in the Midwest that there shouldn't/wouldn't be any catastrophic issues as if they were in NY/NJ/etc.

Northern Ohio is impacted by the same weather NY,NJ, etc has seen. We are going on day 5-6 of no power.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
I just got power back a few hours ago in cleveland. Last update I saw still said 50k without power in the county. We got hit just as hard NY and NJ power outage wise. Granted other damage was much less, we still got hit hard.

Only reason we got power was for the 2nd time the fire department was called to put out a tree fire from a downed line, city got on them to get the line fixed, otherwise the ETA for my area was Monday by midnight to get power back.