said by n_w95482:said by mario02423:How did you guys get in touch with Corporate Escalation?
All I did was post in the
Comcast Direct forum here about being stuck on the old 22/5 tier. The issue was then forwarded to corporate by one of the Comcast staff that monitors that section, SteveTeow
. I thought that having corporate deal with it themselves was a bit excessive at first, but they dealt with it very quickly (four hours from Steve's post to resolution).
That's the first time I've had an issue forwarded up to corporate. I don't know how common it is for that to happen.
Thanks, n_w95482. I've set up a thread. My fingers hurt! 
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