said by Sean714 :
i got it fixed. i called brighthouse and explained what was going on with the modem. they put me on with an internet tech (i believe that's what she called him) and he fixed the problem in a few minutes. he said he just had to open some ports on his end. all is well. thanks.
If it continues let me know and just open the direct forums thread as instructed...and I'll handle it --
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~