| Voip issues? Just can't win Hey guys,
Just venting a little here. I have a Voip account with Callcentric and we all know the issues they have been having lately. First the attack and then the hurricane, and along the way my OBI 110 would not work with CC. Kept rebooting.
OBI hai support sent out an email stating that they had a temporary fix for the rebooting issue with CC, and you had to email them requesting it.
Over at their forums there still seems to be issues with the OBI and CC.
So, I decided to open an account at Voip.ms and purchase a DID from them as they had one available in my city.
I deposited $25.00 into my account and went to order the DID.
To my surprise the transaction would not go through. I kept getting an invalid error message. Just my luck.
So, I decided to open a ticket to ask why the transaction didn't go through and the ticket area wasn't working either.
Well, the $25.00 deposit went through without a hitch but nothing else works.
Just can't win............ |
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1 edit | Hi
Just send me your account number or ticket via PM and Ill make sure everything is solved , thank you
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Peter Sahui - VoIP.ms |
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| Peter,
Thank you. I tried again this morning and was in fact able to purchase the DID.
So now it's off to play with my new toy.
Hopefully this plays nicer with my OBI 110.
Thanks again for your offer of assistance. |
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nonymousPremium
join:2003-09-08
Glendale, AZ | reply to wideglide36
1.3.0 (Build: 2758) Beta firmware
»www.obitalk.com/forum/index.php?topic=4470.0 |
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 mmI Did It My WayPremium
join:2001-04-07
Summerville, SC
 ·Time Warner Cable
 ·VoicePulse
| reply to wideglide36
said by wideglide36:Peter,
Thank you. I tried again this morning and was in fact able to purchase the DID.
So now it's off to play with my new toy.
Hopefully this plays nicer with my OBI 110.
Thanks again for your offer of assistance.
I just switched to VOIP.ms yesterday because VoicePulse is useless. I used an OBi100 which is the same settings as your OBi110. Just follow their Wiki page and it works great. My only complaint is their web site is a bit rough to handle for rookies like myself. It required jumping around to a few menus to get everything going.
One issue, their Wiki on voice mail setup is missing a key step under the DID options. It's labeled -"Additional Failover Options" which must be clicked to expand the options to setup the triggers for VM to work. It took me a long time to find that option. I tried contacting their support via a ticket but they never responded. I closed the ticket once I fixed the problem.
The good, I called a friend who always hated my VoicePulse sound quality. VOIP.ms passed his test and let me tell you that's hard to do, he's beyond fussy when it comes to sound quality.
The one thing I am missing is CallerID name filtering. VoicePulse allowed you to setup filters on name. For example I would have a filter that would toss any call with the string of 'diabetes' in it. I also get a lot of calls where the name is "800 Service" and I would toss them directly in voice mail.
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| Thanks mm,
I'll definitely check out their Wiki page.
I initially had a heck of a time setting things up with my Obi 110, but finally did get registered.
Now I have to figure out all the different options available and where to find them and how to set things up to my liking.
As a noob in the area of Voip, I posted in another thread that my decision came down between Anveo and Voip.ms, and I chose Voip.ms because their web site seemed a little bit easier to navigate. Not as easy as I would like, but still a little easier.
Time will tell if I made the right decision..... |
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| reply to wideglide36
Hate to be a pest, but, I have been looking things over at their Wiki page and also checking my account online and I have a pretty simple question about Voip.ms. At least I hope it's simple.
I'm trying to set things up so that when someone calls my number at Voip.ms, it rings the phone connected to the Obi 110 and also rings my home phone and also my cell phone.
Is that even possible? I don't care if they ring all at the same time or if you can select which phone rings first, second and third.
I really got confused with call forwarding, ring groups and DID routing. Am I on the right track ?
Callcentric made this easy with call treatments and I'm sure Voip.ms is just as easy once I figure out how to accomplish this task.
Thanks. |
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 crazyk4952Premium
join:2002-02-04
united state
kudos:1
·Charter
·Callcentric
·Vitelity VOIP
·voip.ms
| Yes, this is definitely possible and pretty easy to set up.
Go to DID Numbers >> Forwarding and enter your home phone number and your cell phone number as separate entries.
Go to DID Numbers >> Ring groups. Create a new ring group and select your home phone, cell phone and your main account (assuming your OBi device is registered to the main account).
Go to DID Numbers >> Manage DIDs, select your DID and click on Edit Setting - One at a Time. Under the "Routing" category, choose your newly created ring group and click "Apply Routing to selected DID".
Give it about a minute to propagate and you should be all set. |
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| crazyk,
Thank you very much. Thanks for the detailed instructions. That's exactly what I needed. I'm not sure I would have figured that out without your help.
I'm sure I'll be needing more help in the future.
Thanks for helping..... |
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crazyk4952Premium
join:2002-02-04
united state
kudos:1 | Glad to help.  |
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| Thanks, Maybe you could help with some other issues I'm having.
First one: I set up my ring group as you advised. I have my main account: Checked. I have forwarding, my Voip.ms number: Checked. I have forwarding, Home: Unchecked.
I have forwarding, Cell: Checked. The routing is set up correctly under manage DID's.
When I tested this set up by using my home phone to call my Voip.ms number, it immediately goes to voicemail. Don't want that. Why would it do that? Under routing it is supposed to go to my ring group.
Same test, only unchecking my Voip.ms number and making sure to set things properly in manage DID's, using my home phone to call my Voip.ms number, only my cell rings.
I am still trying to figure out how to set it up so that when a call comes in, I can set it to ring the phones in my ring group.
Right now it doesn't seem to be doing what I have set up.
Unless I'm missing something and that's entirely possible.
Thanks |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | May be a silly question, but does the dashboard show your home phone as registered?
And the DID routing is set to [ring group]?
And you don't have your DID sent to Do Not Disturb? |
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| said by PX Eliezer:May be a silly question, but does the dashboard show your home phone as registered?
And the DID routing is set to [ring group]?
And you don't have your DID sent to Do Not Disturb?
Hey PX
That's a yes to all three. The dashboard is showing my Voip,ms phone as being registered and under "manage DID's" it first routs to my ring group.
I didn't even see where you could set it to Do Not Disturb and I've been looking around for awhile.
Thanks |
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crazyk4952Premium
join:2002-02-04
united state
kudos:1 Reviews:
·Charter
·Callcentric
·Vitelity VOIP
·voip.ms
| reply to wideglide36
said by wideglide36:Thanks, Maybe you could help with some other issues I'm having. First one: I set up my ring group as you advised. I have my main account: Checked. I have forwarding, my Voip.ms number: Checked. I have forwarding, Home: Unchecked. I have forwarding, Cell: Checked. The routing is set up correctly under manage DID's. When I tested this set up by using my home phone to call my Voip.ms number, it immediately goes to voicemail. Don't want that. Why would it do that? Under routing it is supposed to go to my ring group. Same test, only unchecking my Voip.ms number and making sure to set things properly in manage DID's, using my home phone to call my Voip.ms number, only my cell rings. I am still trying to figure out how to set it up so that when a call comes in, I can set it to ring the phones in my ring group. Right now it doesn't seem to be doing what I have set up. Unless I'm missing something and that's entirely possible. Thanks Did you make sure that your DID and your ATA are registered to the same POP? In other words, pick one of their servers (probably the one closest to you) and make sure both your DID is pointing to it and your ATA is registered to it.
If these are set to different servers, then incoming calls will go directly to voicemail.
Also, when you are making changes you must wait about a minute for these changes to propagate. If you make a change, then test it right away, the change may not have taken place yet. |
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Reviews:
·voip.ms
| reply to wideglide36
Is it possible that the voicemail that you're getting is your cellular phone voicemail?
If the Ring Group is set up to ring your cellular phone, and your phone is off, or not in range, the call will complete immediately to your cellular phone's voicemail system.
The only way around that is to configure your cellular phone to require confirmation, i.e. when you answer it, you'll hear a message that says "press 1 to take this call." |
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crazyk4952Premium
join:2002-02-04
united state
kudos:1 Reviews:
·Charter
·Callcentric
·Vitelity VOIP
·voip.ms
| said by advocate99:The only way around that is to configure your cellular phone to require confirmation, i.e. when you answer it, you'll hear a message that says "press 1 to take this call."
I do not believe this is currently possible with voip.ms. |
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crazyk4952Premium
join:2002-02-04
united state
kudos:1 | reply to wideglide36
Also, you may want to verify that your outgoing callerID is set to your your voip.ms phone number.
Main Menu >> Account Settings >> General |
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| reply to wideglide36
Hey guys,
Thanks for all the help.
Checking my account at Voip.ms.
Home portal page shows as being registered to atlanta.voip.ms. It used to say newyork.voip.ms. Don't know why it changed.
Under account settings: New York is selected.
Under Manage DID's: New York is selected.
In my ata (Obi 110), under ITSP Profile B, Proxy Server is: newyork.voip.ms and the Registrar Server is: atlanta.voip.ms.
How in the world do you get them all to point to New York?
Outgoing caller ID is set to my voip.ms number.
Voicemail is another issue I was gonna ask about, but I wanted to get one thing done at a time.
Thanks |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | With another storm coming (still bad but not nearly as bad as Sandy), you might want to change [all] of the entries to Atlanta. |
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| said by PX Eliezer:With another storm coming (still bad but not nearly as bad as Sandy), you might want to change [all] of the entries to Atlanta.
Good Morning PX
Thanks for that suggestion. I'll try it and see how it works. |
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