Ok. The scoop since we last spoke over the phone!
I got in touch with one of the Directors at Bell. They escalated to a Fieldwork Senior Manager which had a local CO Dispatch Manager call me. Spoke to him... It was quite pleasant! He is saying that CO work was completed as of 7:34am today but he is sending another tech out tonight to double-check the work. He told me that its either CO or on the prem.
Once you get in tomorrow, if we cant fix it by troubleshooting, I will call the local manager as per his request and he will send someone out that day to fix things on the prem
Sorry it took so long but it seems that this escalation is now on track!
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!