|reply to pokesph |
Re: [Rant] ..house might explode, but Comcast wants its cable bo
Consumerist has an update to the story with a response from comcast...
We asked Comcast for comment and received the following reply:
We have already reached out to apologize for adding to his parents difficulties and to ask for his parents contact information so we can call to personally apologize and assure them that we are handling the equipment without the need for them to do anything further. Please know we are working with our teams to ensure we handle all customer calls on a case-by-case basis with sensitivity to the devastating effects Hurricane Sandy had on so many of our local communities and residents. Again, we are of course notating his parents account to ensure they are not charged for equipment they cant return.
·Verizon Online DSL
yeah I saw where some companies have waived equipment replacement fees. I think one company even offered if the equipment was damaged to take it to the office and have it replaced.
" TWC also is not charging for any damaged equipment. The MSO is asking customers to return damaged equipment, even to a technician they find working in their neighborhood, Dudley added."
"Verizon Communications also said it plans to extend credits for affected customers.
"We routinely credit our customers when theyre out of service, whether for power outages or other reasons where service has been impacted. We will of course do the same for those affected by Hurricane Sandy," spokesman Bill Kula wrote in an email.
The telco has said it will repair or replace any equipment damaged in the storm without any charge to customers, according to information on its website "