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Southington, CT

[CT] Random loss of internet

Seems to happen at random times of the day 1-3 times on average. Modem never drops off line, ie modem lights are all good. Comes back in 15 seconds to 1 minute. Have tried another router, same issue. Have tried direction (no modem). Cable will not go out at same time, but maybe 20% of the time I do see some pixelation.

Been going on for 2-3 months.

Any Clues?

Current modem stats:

Downstream Bonding Channel Value
Channel ID 33 44 45
Frequency 855000000 Hz 867000000 Hz 873000000 Hz
Signal to Noise Ratio 37 dB 38 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV 4 dBmV 5 dBmV

Upstream Bonding Channel Value
Channel ID 1
Frequency 27000000 Hz
Ranging Service ID 313
Symbol Rate 5.120 Msym/sec
Power Level 47 dBmV
Upstream Modulation [1] QPSK
[3] 16QAM
[2] 64QAM

Ranging Status Success

Signal Stats (Codewords) Bonding Channel Value
Channel ID 33 44 45
Total Unerrored Codewords 7634614648 7634614888 7634614638
Total Correctable Codewords 79 30 17
Total Uncorrectable Codewords 1455 1212 1477