said by thegeek:
Was it a picking error by the warehouse? Clearly the wrong drive in the shipping box? Or was it a packaging error? 500GB drive in a 1TB drive package?
If it was a packaging error then it is not Amazon's fault at all and it would make zero sense for Amazon to be checking for such errors.
If it was a picking error then yes it is Amazon's fault. But it is still not cost effective to double check every single shipment. They likely have a procedure in place to double check a certain small percentage of shipments for picking accuracy. Double checking anything over that percentage would cost too much. It's much cheaper to piss off the occasional customer and issue an RMA.
I'm sure Amazon has a set customer service level of 90% or greater. Meaning it's cheaper to take the chances of pissing off 10% or so of customers than it is to ensure 100% order accuracy.
Good points. The first box had a label on top of the box, which had the description of the drive I ordered (and as I later discovered, my order number). That's why I didn't check further immediately.
Later on, I set the box down by my equipment tower, and that's when I saw a second set of labels on the side, with model and serial numbers, indicating it was a 500 GB drive. And that's what led me to open the box where I could plainly read the drive's label thru the anti-static bag. Didn't even take it out of the box; sent it back bag still sealed. (and yes, it was an RE4)
The replacement drive (arrived today) came in an unmarked box with three labels on it -- one, my order label; another, my order summary, and a third with a large bar code and item number, but no other indication there was a HD in the box.
Packaging complaint -- the smaller drive box was packed loose in a box twice its size. Here's hoping the end bumpers in the smaller box isolated the shocks of typical UPS handling.
Bottom line: Amazon did cross ship. They got their box yesterday, I got my box today. All's well that ends well.