US Cable Support > Bright House Networks > [TV] DVR % Full wackiness?

[TV] DVR % Full wackiness?

I have noticed that the % of full seemed to be tracking much higher with the same number of hours since the new Guide appeared than with the old Guide.... I also have the 8742. As I reported in another Post, I even had the same show, same channel, same time....record Twice.

Seems the 8742 has taken the new Guide on with some conflicts........ I have also had my 8742 freeze twice when I was deleting a recorded program.....it never had these issues prior to the new Guide install. This new Guide primarily just changed the color....or at least from what the end user could see that was the major change.

reply to waynew
I've had to delete so many unwatched things because the DVR has been filling up much faster. The size of the programs seems to have increased. An hour long TV show recorded from an HD channel now takes up 7%. I deleted a 2 1/2 hour HD sporting event this morning that ended up being 20%. I didn't attribute these sudden size increases to the new guide, but I guess that could be the reason.

Right now I have 11 1/2 hours worth of programming on my DVR and it's at 62% full. That's not right.

reply to waynew
I am going off the assumption that the 8742 with 500GB can hold approx 60 hours of HD.

DVR#1 has approx 48.5 hours of HD. This computes to 80% full.
The DVR shows 70% full.
Not too far off...
Using the 70% & 48.5 hours, the math says that the DVR could hold 70 hours, which is not unrealistic.

DVR#2 has approx 30 hours of HD. This computes to 50% full.
The DVR shows 89% full.
VERY far off from DVR#1 and from the basic math.

So, either the content recorded on DVR#2 takes up SIGNIFICANTLY more disk space per hour than what is recorded on DVR#1 OR their are bugs in the disk full reporting percentage.

Gary, did the new guide software change the recording/encoding method or the disk usage requirements? If not, can you research this as a bug please?

reply to waynew

reply to waynew
Guys I'm tracking all of this and likely first part of the week I will be reaching out to you individually...so don't mistake my lack of comments as ignoring you...I promise I'm on it....

reply to waynew
Yes, both DVRs have been rebooted not too long ago. To make doubly sure, I just power cycled DVR#2 and it still reports 89% full.

To be clear, this is not something that suddenly appeared in the past few days. I have been watching the "% full" on DVR#2 slowly climb higher than I thought it should be over a period of weeks. But I was hoping it would magically cure itself. But when it got to 99% and it wasn't warning me about anything getting deleted soon, I knew it was wacky.

This issue has also been discussed for TWC customers »www.avsforum.com/t/723830/time-w···or/17400

reply to waynew
I know you might find this hard to swallow but not everything TWC has problems with find their ways to us and vice versa please for troubleshooting sakes lets just keep to BHN here. So my next question just to confirm because you kind of muddied the waters in your last post is this started with the new guide or was it prior and if so how long ago....was it pre update 1 which was ore guide, update 2 which included the guide or before both?
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

reply to waynew
Sorry about mentioning TWC. I thought it might be helpful to know that other users are seeing what appears to be the same issue with the same version number of ODN.

I assume it started with one of the new guide updates, but I cannot state with 100% certainty.

reply to waynew
Is this an issue that will require us to request new boxes or can this be resolved from the home office?

I'd hate to add more recordings to my DVR only to find out that it will need to be replaced.

I watched as many things as I could this weekend. I'm now left with 2 things. A 2 hour HD movie and a 2 hour SD movie. Both of those are taking up 14%. A ridiculously high amount.

reply to waynew
I am BHN tampa bay customer and I am having the same issue. Mine seems a bit worse. Cisco dvr, issues started after the recent guide update. I currently have 5 hours of hd recording and my dvr shows 62% full. I called support and the first level tech was full of BS telling me that the files being sent to the box were to large and that the recording were not stored on my local dvr but on a BHN server. I just kept being shifted and put on hold with a promise of a call back from someone who is technical. Still waiting on the call. I would love a resolution to this issue. Looking forward to hearing the root cause an the resolution.

reply to waynew
Those of you who are having the hard drive full issue please open a direct forums thread and include your IP address. I will be calling you individually to resolve this...

Not sure what you mean by a direct forum thread, can you please explain. Glad to provide any assistance possible.

reply to waynew
Post Deleted

reply to waynew
Guys for each of you impacted by this just a reminder to open a direct forums thread and I will personally call you and get you fixed up.

reply to Kc_BHN

reply to waynew
Gary, any updates on this?

reply to waynew
Please go back to your direct post and for now keep posts there as this requires me to answer two posts for every one. Thanks